Field Quality Manager

Location(s): Quebec City or Atlantic Provinces

Job Schedule: Remote

Education Requirement: Red Seal Automotive Service Technician

Sponsorship: No

We are currently looking for a Field Quality Manager (FQM) to join our team in the Atlantic or Quebec City region.
As a Field Quality Manager, you'll partner with Nissan and Infiniti dealers daily to uncover vehicle quality concerns. You'll then develop comprehensive technical reports, blending customer insights with critical technical and benchmark data. Ultimately, your efforts will directly contribute to elevating product quality and strengthening the perception of Nissan and Infiniti products across Canada.

A Day in the Life:

• Collaborate daily with Nissan and Infiniti dealers in the Atlantic and Quebec City regions to identify quality issues and gather customer feedback.
• Write technical reports combining technical data and market benchmarks to enhance product quality and perception.
• Support the NCI Field Quality Investigations team and coordinate vehicle testing and countermeasure validation.
• Build and maintain relationships with key dealers, providing feedback to the Engineering team.

Who We’re Looking for:

• Bilingual French is required.
• Must be located in either the Atlantic or the Quebec City region.
• Red Seal Automotive Service Technician certification.
• Minimum of 7+ years of automotive experience.
• Strong data analysis and presentation skills (MS Office).
• Must be self-motivated with strong interpersonal skills, flexibility, and good time management abilities.
• Frequent out-of-town dealer visits may be required.

Desired:

• Prior work experience at other OEMs or dealership service departments.
• Experience in troubleshooting, diagnosis, and analyzing technical information, along with hands-on vehicle evaluation.

Excited about this role? Submit your application today!

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

Built for Your Best:

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

NISSAN FOR EVERYONE

People are our most valuable assets, and Nissan seeks to maximize the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Nissan aims to improve business results through a workplace and business that meets the needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have Business Synergy Teams (BSTs) across the Americas that are open to all employees and seek to connect employees through common interests and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in our business as we respect and recognize the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products, and communicating from a position that will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to our employees and customers into the future.

Kirkland Quebec Canada