Helpdesk Technician

Location: Longmont, CO (onsite)

Experience: 3+ years of hands-on IT help desk support experience

Education: Associate’s Degree or Technical equivalent is required; Bachelor’s Degree is preferred

Compensation Range: $25 - $37/hour depending on experience.

Who We Are

nLIGHT-DEFENSE Systems, Inc. is one of the nation’s leading developers of Directed Energy systems, which is a top modernization priority of the Department of Defense.  Our High Energy Laser (HEL) systems, Adaptive Optical (AO) systems, and Acquisition / Pointing / Tracking (APT) solutions are designed to overcome the most difficult challenges facing the deployment of high energy laser solutions to the United States military and our allies.  Located in Longmont, Colorado, nLIGHT-DEFENSE Systems, Inc. is a vertically integrated business that leverages internal capabilities – from semiconductor device through target identification – to develop systems that are both high-performance and cost-effective.  We continue to invest in capabilities, facilities and technology to bring leading edge HEL solutions to the warfighter. This is a great opportunity to work at a company that is on the leading edge of the HEL industry and provides a culture of excellence and commitment to delivering solutions to the warfighter and our country.

Headquartered in Camas, Washington, nLIGHT is a publicly listed company (NASDAQ: LASR).

Summary:

The Information Technology (IT) Help Desk is the first point of contact for staff seeking technical assistance. IT Help Desk Technicians provide technical support over the phone, email, and in-person for our Longmont locations, and remote teams for issues they may encounter in the operation of software, hardware, and operating systems for both onsite and cloud-based systems. Maintains passwords, data integrity, and file system security for the desktop environment. This position will be based out of our Longmont Lefthand Circle location. This position also requires an on-call rotation within the team. We’re looking for a self-motivated individual, with strong customer service orientation, who can work with little to no supervision in support of our employees.

All applicants must possess or be qualified to obtain a U.S. DoD Personnel Security Clearance. Preference will be given to candidates with an existing U.S. DoD Personnel Security Clearance.  Further information on requirements to obtain a security clearance is available at: https://www.dcsa.mil/mc/pv/mbi/gicp/.  Please review this information before applying.

Responsibilities:

• Provides user assistance with Windows 11, 10, 7, XP operating systems.
• Provides technical support remotely, online, and face to face.
• Performs diagnostic tests, modifies, or repairs hardware to the board or component level.
• Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
• Supports desktop, laptop, and mobile device systems.
• Troubleshoots and implements desktop/laptop hardware.
• Manages user accounts, computers, and groups in Active Directory and Office 365
• Maintains and supports Audio/Video conferencing systems.
• Resolves service requests and documents details based on work performed in Jira SM ticket tracking system.
• Follows up with users to ensure positive resolution of tickets.
• Provides user assistance with enterprise applications; Office 365, SharePoint, and other software.
• Provides direct technical support to the executive staff.
• Troubleshoots basic networking.
• Performs work in office setting, as well as on factory floor and in cleanroom environment.
• Demonstrates and maintains open communication to foster a culture based on mutual respect and trust.
• Handles confidential and sensitive matters relating to all aspects of IT.
• Able to lift objects weighing up to 30lbs.
• Able to wear PPE and provide support within a FAB (clean room).

Required Experience / Capability:

• Commitment to Excellence.  Attention to Detail.  Pride in Workmanship.
• At least 3+ years of hands on IT help desk support experience.
• A+ or comparable hardware certification is desired.
• MCTS or other IT relevant certifications
• Experience in a manufacturing or similar environment is preferred.
• Must be self-motivated and able to work independently at times.
• Must have ability to apply knowledge and skills to complete a wide range of tasks.
• Ability to work onsite M-F in Longmont, as well as travel between locations, as needed.
• Exceptional customer service, problem-solving, and analytical skills
• Ability to perform duties with integrity, honesty, and professionalism.
• The ability to communicate effectively, both orally and in writing
• Ability to complete tasks in creative and effective ways.
• Ability to work on assignments requiring considerable judgment and initiative in resolving issues or in making recommendations.
• Ability to use sound judgement, use discretion, and escalate issues, as appropriate to IT leadership.
• Ability to protect confidential and proprietary information.
• Understands implications of work and makes recommendations for solutions.
• Ability to work overtime and weekends, as needed.

Benefits Summary:  

• 4 weeks of Paid Time Off per year
• 11 paid Holidays
• Employee Stock Purchase Plan
• Tuition Assistance Program
• Health (ACA Gold Plan), Vision and Dental Care paid by employer 100% for Employee and 75% for Dependents
• Paid Family Leave, Short and Long Term Disability paid by employer 100%
• Competitive 401k with company match and immediate vesting

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at [email protected].