Associate Student Services

About  Us
We are SVKM’s NMIMS Centre for Distance and Online Education (NCDOE) - India’s Premier Institution for with core focus on Distance & Online learning. Visit us at  https://online.nmims.edu/about-us/ for more information.

Job Title Associate Student Services Reports to Territory Manager

Job Purpose

This is a critical role within sales team, which provide support to AEPs to drive admissions and ensure seamless service to students. This position requires local travel and help sales teams to be more effective.

Key Responsibilities

Student On boarding

• Liaison with AEP for sales, support and services – ensure smooth on-boarding of students.
• Manage all service requests and challenges that the AEP’s face.
• Manage walk-ins & counsel new registrations at Learning Centers.
• Manage SLAs of Student documentation.
• Ensure student feedback is obtained in order to maintain the highest levels of student Satisfaction.

AEP Coordination

• Training AEP’s on various student services.
• Coordinate with various departments internally to get all issues resolved.

Administration

• Manage all Service Requests and Challenges at local centers.
• Ensure first class service experience for existing students.
• Aggressively pursue targets set for the year.
• Liaise with HO/Internal departments for Student’s queries

MIS & Reports

• Create and manage reports on the CRM and LMS

Stakeholder Collaboration

• work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to students for on boarding

Key Interactions Internal Stakeholders External Stakeholders HODs at NCDOE Authorized Enrolment Partners (AEPs) University Functions Students/ Parents

Dimensions

• This is an individual contributor role
• Require local travel in assigned geography.

Requirements- Skills & Competencies

• Service oriented approach , Good written and verbal communication
• Analytical abilities & preferred to have hands-on experience on a CRM.
• Ability to multi-task and deliver against a number of priorities
• Proficient in Microsoft Office packages
• Active listening, Negotiation skills & conflict management
• Advantageous to have knowledge of the local language
• High emotional intelligence abilities

Requirements- Education & work experience

• Graduate or PG/MBA
• Preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
• Minimum of 3+ years in successful sales and services preferably with Telecom, Financial Services and/or Education Industry
• Work Exposure to Distance Education/Ed Tech sector will be added advantage.

About Us

In 1981, Shri Vile Parle Kelavani Mandal (SVKM) established Narsee Monjee Institute of Management Studies (NMIMS) to meet the growing demand for management education. In 2003, NMIMS was declared a deemed to be university under Section 3 of the UGC Act 1956. The Vision of the University is to be a globally admired University by 2030. The Mission of NMIMS is to emerge as a Centre of Excellence, best in class in India and Asia and yearning to be the best in the world by 2030. 

With the legacy of 40 years, NMIMS has grown to being not only one of the top-10 B-schools in India but also emerged as a multi-disciplinary, multi-campus University at Mumbai, Navi Mumbai, Indore, Shirpur, Dhule, Bengaluru, Hyderabad and Chandigarh and seventeen constituent schools that include Management, Family Business, Engineering, Pharmacy, Architecture, Commerce, Economics, Law, Science, Liberal Arts, Design, Performing Arts, Mathematical Science, Agricultural Science, Hospitality Management, Branding & Advertising and Distance Learning. In addition, we have nine Centres of Excellence as well at the University.

The consistent academic quality, research focus, faculty from top national and global institutes and strong industry linkages at NMIMS have placed it amongst the nation's prime centres of educational excellence and research today. More than 17000 students and about 750 full-time faculty members, 10 faculty members with Fulbright Scholarship and Humboldt International Scholarship for post-doctoral researchers are part of India's most sought after academic community.