NN and ING have set up a joint insurance project team called “One Orange Team,” with the goal of becoming Belgium’s fastest-growing digital insurance brand. The One Orange Team covers Non-Life insurance solutions, Life insurance solutions, and Investment solutions.
Although most members of the One Orange Team are part of the NN family and spirit, the team is physically located at ING’s offices and works closely with ING’s Insurance and Investment Tribes.
What does your job as a Customer Journey Expert Home look like?
As a Customer Journey Expert Home, you shape the entire digital sales journey for NN’s home insurance products within ING’s digital ecosystem. Your role combines strategy, customer experience, data analysis, and digital innovation to boost online sales and enhance customer satisfaction.
You turn insights into action, create seamless customer flows, and continuously improve the digital performance of home insurance products. You work closely with ING’s Digital Sales teams and NN Product teams to align strategy, prioritize opportunities, and maximize impact. If you're eager to revolutionize the world of insurance, this is the perfect job for you!
Your key responsibilities are:
Driving online sales
Designing and prioritizing the digital roadmap
Boosting traffic, engagement, and conversion
Understanding the market
Ensuring cross selling success
Managing performance and visibility
Improving customer satisfaction
This is how you fit perfectly into our team
Who are we looking for?
NN is looking for people who give their best, come up with fresh ideas and are willing to take the initiative. People who can live by our values: care, clear and commit. We believe in an open and inclusive culture, where everyone feels welcome, valued and respected. So be yourself above all!
What you get with NN
Your attractive salary package is supplemented by some attractive fringe benefits such as:
To discover your talents, develop them further and build on your career, you will receive:
At NN, we know how important it is to have a good work-life balance. That’s why we offer a flexible home working policy. To give your creativity an extra boost, you can, of course, always visit our new working environment in the bustling Brussels, easily accessible by public transport.
Do you see yourself working as a Customer Journey Expert Home?
You are more than welcome!
Click “Apply now” and make today your lucky day.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
NN/g is a user experience research and consulting firm. They help organizations create usable and useful digital products and services.