Overview
Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees
Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.
Responsibilities
- Responsible for accurate data entry of incoming prescriptions, if required
- Responsible for accurate selecting billing and shipping methods for incoming patient orders
- Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
- Document patient reported information into TherigySTM
- Provides resolution to customer service issues to ensure member satisfaction
- Work with members to provide resolution to payment related issues on accounts/orders
- Maintain and keep reasonable production as determined by supervisor
- May assist in orienting and training new employees
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Qualifications
Attendance Requirements:
- Must be available, and on-time for scheduled work shifts.
- Must be able to work nights and weekends, as required.
Educational Requirements:
- Minimum: High School Diploma or GED
- Preferred: Pharmacy technician or related certification
Experience:
- Experience in a customer service-related field
- Preferred: 6-12 months experience as a pharmacy technician
Required (Mississippi Employees):
- Registered with the State of Mississippi as a Pharmacy Technician
Special Conditions of Employment:
- Drug test
- Initial and continuous exclusion and sanction/disciplinary monitoring
- Any and all additional eligibility requirements based on the specific position
Compensation
$18.00-20.00 per hour.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.
