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    Nocd

    Mental Health

    Intake & Operations Manager

    Chicago, United StatesHybridFull-time1–3 yrs experience$70k – $90k / yearPosted 1mo ago
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    Job description

    About Noto

    Noto is an AI-enabled platform transforming speciality therapy to end the mental health crisis. Powering NOCD, Rebound, and future specialty therapy brands, Noto works across each specialty to streamline payer partnerships, enrollment, and care delivery operations to treat complex mental and behavioral health conditions.

    Our Brands

    NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. OCD affects over 181 million people globally and is ranked by the World Health Organization as one of the top 10 most disabling conditions. Today, NOCD manages the largest community of OCD patients in the world—and we’re just getting started.

    At Rebound, we’re building the future of trauma care. Over 140 million Americans have experienced trauma, yet effective care remains hard to access. Our mission is to make recovery from trauma the norm, not the exception.

    Rebound delivers virtual, gold-standard trauma therapy, covered by most major insurance plans, alongside evidence-based tools and deeply supportive guidance. Our work is grounded in psychological science and survivor-centered design, helping people process traumatic experiences, break intergenerational cycles, and reclaim their lives.

    About the Role

    As an Intake & Operations Manager at NOCD, you’ll play a pivotal role in shaping the first impression for new members and leading the team that helps them begin their treatment journey. This isn’t just a management position — it’s a high-visibility, career-growth opportunity to lead, coach, and scale a team in a mission-driven, fast-growing company.

    We’re looking for a go-getter leader who thrives in a goal-driven environment, has a sharp eye for call quality, and knows how to leverage data to drive performance. You’ll combine motivational leadership, quality assurance expertise, and a proven ability to exceed KPIs to build a team that delivers exceptional member experiences while consistently hitting business goals.

    What You’ll Do

    • Lead, coach, and motivate a high-performing team of Member Advocates, setting clear expectations and inspiring excellence.
    • Ensure call quality through regular auditing and feedback, raising the bar for every member interaction.
    • Monitor KPIs and team metrics daily, using data analytics to identify trends, remove barriers, and drive results.
    • Create individualized coaching and development plans to help team members consistently meet and exceed goals.
    • Own quality assurance initiatives and implement process improvements that elevate team performance.
    • Partner with leadership on hiring by conducting resume reviews and candidate screeners to identify and select top talent for the role, while supporting onboarding and ongoing training programs that set advocates up for success.
    • Play a hands-on role in scaling operations within a fast-paced startup environment — bringing both strategic insight and a willingness to roll up your sleeves.

    What You’ll Bring

    • Proven leader with 1–3 years of experience managing high-performing, sales- or service-focused teams.
    • Track record of exceeding KPIs as both an individual contributor and a coach who lifts others to the same level.
    • Quality-first mindset, with experience auditing calls, driving QA processes, and holding teams to the highest standards.
    • Data-driven operator who uses analytics, CRMs, and metrics to identify trends, remove barriers, and fuel performance.
    • Strong people judgment and high EQ, with the ability to quickly assess talent, ask thoughtful questions, and identify individuals who will thrive in a high-performance, member-focused environment. 
    • Go-getter attitude — motivated, collaborative, and eager to grow as a leader in a fast-paced startup.
    • Excellent communicator who can motivate teams, handle escalations with empathy, and clearly articulate NOCD’s mission and value.

    Why Work at Noto

    We’re committed to supporting your growth, both professionally and personally. With an inclusive culture and ongoing learning opportunities, we are here to help you thrive and do the best work of your life. At NOCD, you will:

    • Help scale one of the fastest-growing specialty behavioral health organizations in the world.
    • Work directly with operational, clinical, product, and business leaders to solve meaningful challenges at scale.
    • Use data, technology, and critical thinking to drive measurable improvements in member outcomes and business performance.
    • Contribute to a mission that helps people reclaim their lives from one of the world's most disabling mental health conditions.
    • Build your career in a high-growth environment where ownership, innovation, and execution are valued and rewarded.
    • Play a role in shaping the future of Noto as we expand beyond OCD into additional behavioral health specialties.

    What We Offer

    • Comprehensive benefits package, including medical, dental, vision coverage, and 401(k) match
    • 11 observed company holidays a year
    • PTO based on an accrual system
    • Engaging startup environment with an outstanding mission-driven team atmosphere
    • Downtown Chicago office with an on-site gym
    • Noto provides 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees.

    Pay Transparency

    The expected pay range for this position is $70,000 to $90,000. Actual pay will be based on the individual’s qualifications and experience. This role is also eligible for annual performance-based incentives tied to individual achievement and company-wide goals.

    Job details are sourced from the employer's original posting.

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    About the company

    Nocd

    NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. Although OCD affects over 181 million people globally, is ranked by the W.H.O. as a top 10 most disabling condition, and costs 3X more to treat than depression, over 90% of the OCD population isn’t able to access effective care due to stigma and misdiagnosis. As a result, OCD patients often go untreated and suffer in silence, which is why it’s nicknamed "the secret illness.” NOCD is solving this global problem by identifying OCD patients online and managing them using our evidence-based OCD treatment platform. Inside NOCD, members can access a licensed mental health professional with specialty training in OCD who can offer online diagnostic interviews, video-based teletherapy sessions, and message-based support. In between each session, members can access moderated support communities and tech-enabled therapeutic tools to ensure they have constant support whenever their provider isn’t around. In an integrated model using our app, researchers at Columbia Medical Center found it to be effective in reducing symptoms of OCD. Today, NOCD manages the largest community of OCD patients in the world. We’re financially supported by 7wire Ventures, a leading healthcare-focused venture capital firm in the United States. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts.  Benefits of becoming a NOCD Therapist: Ability to work remotely from the comfort of your own home or office Specialized clinical training with experienced OCD providers Competitive Compensation and Full Benefits Opportunity to become licensed in additional states Flexibility with your schedule Marketing, Administrative, and technical support - you focus on the members, NOCD’s team will focus on the rest! Our amazing intake team will take care of patient acquisition Access to NOCD Professional Development Trainings and ongoing consultation with other team members 1:1 mentorship to discuss complex cases A fun, supportive, and encouraging environment where team successes are celebrated! Help one of the most underserved communities in mental health Industry-leading training opportunities and the opportunity to gain specialization as an ERP specialist Be part of an exceptionally collaborative and closely communicating network of quality therapists

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    Industry
    Mental Health
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