About NOCD
NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. OCD affects over 181 million people globally and is ranked by the World Health Organization as one of the top 10 most disabling conditions. Despite this, over 90% of people with OCD are unable to access effective care due to stigma and misdiagnosis—earning it the nickname “the secret illness.”
NOCD is solving this global problem by identifying OCD patients online and managing them using our evidence-based OCD treatment platform. Members can access licensed mental health professionals with specialized training in OCD, receive video-based teletherapy, and engage with tech-enabled tools and moderated communities for continuous support.
Today, NOCD manages the largest community of OCD patients in the world—and we’re just getting started.
About the Role
This is a 100% REMOTE OPPORTUNITY!
This is not a traditional, transactional customer service or call center role. As a Member Advocate (Intake Specialist), you are the critical bridge between a person suffering in silence with OCD and the life-changing evidence-based Exposure and Response Prevention (ERP) therapy they desperately need.
When a potential member calls NOCD, they aren't just looking to schedule an appointment—they are often sharing their deepest anxieties, fears, and vulnerabilities with you. Your job is to sit in empathy with them, deeply listen to their experience, and build instant trust. At the same time, you are an advocate who must confidently navigate their hesitations, handle complex objections, and guide them to make a life-changing commitment: scheduling their first therapy session before the call ends.
This role requires a rare combination of exceptional emotional intelligence and a goal-oriented, consultative sales mindset. You will be held to clear key performance indicators (KPIs) centered on enrollment conversion rates, because every conversion represents a life saved from OCD.
What You’ll Do (Responsibilities):
Who Thrives Here (Preferred Backgrounds): We find that the professionals who excel in this role don't come from high-volume, resolution-focued customer service. Instead, they usually have a unique blend of human-centric interviewing and goal-driven conversion experience. You will be a strong fit if you have a background in:
Minimum Requirements:
Why Work for NOCD
We’re committed to supporting your growth, both professionally and personally. With an inclusive culture and ongoing learning opportunities, we are here to help you thrive and do the best work of your life. At NOCD, you will:
If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, NOCD is the place for you.
What We Offer
Current Shift-
Laptop and Equipment will be provided. Compensation for this role is $50,000.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. Although OCD affects over 181 million people globally, is ranked by the W.H.O. as a top 10 most disabling condition, and costs 3X more to treat than depression, over 90% of the OCD population isn’t able to access effective care due to stigma and misdiagnosis. As a result, OCD patients often go untreated and suffer in silence, which is why it’s nicknamed "the secret illness.” NOCD is solving this global problem by identifying OCD patients online and managing them using our evidence-based OCD treatment platform. Inside NOCD, members can access a licensed mental health professional with specialty training in OCD who can offer online diagnostic interviews, video-based teletherapy sessions, and message-based support. In between each session, members can access moderated support communities and tech-enabled therapeutic tools to ensure they have constant support whenever their provider isn’t around. In an integrated model using our app, researchers at Columbia Medical Center found it to be effective in reducing symptoms of OCD. Today, NOCD manages the largest community of OCD patients in the world. We’re financially supported by 7wire Ventures, a leading healthcare-focused venture capital firm in the United States. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts. Benefits of becoming a NOCD Therapist: Ability to work remotely from the comfort of your own home or office Specialized clinical training with experienced OCD providers Competitive Compensation and Full Benefits Opportunity to become licensed in additional states Flexibility with your schedule Marketing, Administrative, and technical support - you focus on the members, NOCD’s team will focus on the rest! Our amazing intake team will take care of patient acquisition Access to NOCD Professional Development Trainings and ongoing consultation with other team members 1:1 mentorship to discuss complex cases A fun, supportive, and encouraging environment where team successes are celebrated! Help one of the most underserved communities in mental health Industry-leading training opportunities and the opportunity to gain specialization as an ERP specialist Be part of an exceptionally collaborative and closely communicating network of quality therapists