About NOCD
NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment.
At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts.
Chicago (Hybrid 3X a week in office)
About Noto
Noto is an AI-enabled platform transforming specialty therapy to help end the mental health crisis. Powering NOCD, Rebound, and future specialty therapy brands, Noto works across each specialty to streamline payer partnerships, enrollment, and care delivery operations to treat complex mental and behavioral health conditions.
Our Brands
NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and helping them access evidence-based treatment. OCD affects over 181 million people globally and is ranked by the World Health Organization as one of the top 10 most disabling conditions. Today, NOCD manages the largest community of OCD patients in the world — and we’re just getting started.
At Rebound, we’re building the future of trauma care. Over 140 million Americans have experienced trauma, yet effective care remains difficult to access. Our mission is to make recovery from trauma the norm, not the exception.
Rebound delivers virtual, gold-standard trauma therapy, covered by most major insurance plans, alongside evidence-based tools and deeply supportive guidance. Our work is grounded in psychological science and survivor-centered design, helping people process traumatic experiences, break intergenerational cycles, and reclaim their lives.
About the Role
As a Product Manager, Member Operations, you’ll build products that help our 50+ person Member Operations team connect more people to life-changing care. Every day, our Member Advocates speak with hundreds of people looking for help — often during incredibly difficult moments in their lives. We take the responsibility of getting them connected to effective care seriously, and the tools we build for our team are a critical part of making that happen.
You’ll build the products that help our Member Advocates deliver a higher-quality experience more efficiently — from AI-assisted workflows and enablement tools to simpler internal products and better self-service experiences for members. You’ll work across Product, Operations, Engineering, Design, Growth, and Clinical teams to improve the journey from someone expressing interest in therapy to starting care.
This role comes with clear business ownership and measurable impact. You’ll use data, member and team feedback, rapid prototyping, and experimentation to improve conversion, reduce cost per converted call, and help more people successfully begin treatment.
We’re looking for someone who is passionate about people, analytical, and biased toward action. You’re excited to get close to the people using your products, dig into the data, prototype solutions, work directly with engineers, and take initiative in turning ambiguous problems into products that meaningfully improve how people access mental healthcare.
What You’ll Do
What You’ll Bring
Preferred Skills
How We’ll Measure Success
Success in this role will ultimately be measured by whether the products you build help our Member Operations team connect more people who are interested in therapy with effective care, while delivering a high-quality member experience more efficiently.
A central measure of success will be cost per converted call: how effectively we help someone who has expressed interest in therapy move from an initial conversation with our team to actually starting therapy.
Depending on the product area, your metrics may also include:
You’ll be expected not only to report on these metrics, but to understand why they move and build a product strategy that consistently improves them.
Why Work at Noto
We’re committed to supporting your growth, both professionally and personally. With an inclusive culture and ongoing learning opportunities, we are here to help you thrive and do the best work of your life.
At Noto, you will:
What We Offer
Job details are sourced from the employer's original posting.
Open job postingAbout the company
NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. Although OCD affects over 181 million people globally, is ranked by the W.H.O. as a top 10 most disabling condition, and costs 3X more to treat than depression, over 90% of the OCD population isn’t able to access effective care due to stigma and misdiagnosis. As a result, OCD patients often go untreated and suffer in silence, which is why it’s nicknamed "the secret illness.” NOCD is solving this global problem by identifying OCD patients online and managing them using our evidence-based OCD treatment platform. Inside NOCD, members can access a licensed mental health professional with specialty training in OCD who can offer online diagnostic interviews, video-based teletherapy sessions, and message-based support. In between each session, members can access moderated support communities and tech-enabled therapeutic tools to ensure they have constant support whenever their provider isn’t around. In an integrated model using our app, researchers at Columbia Medical Center found it to be effective in reducing symptoms of OCD. Today, NOCD manages the largest community of OCD patients in the world. We’re financially supported by 7wire Ventures, a leading healthcare-focused venture capital firm in the United States. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts. Benefits of becoming a NOCD Therapist: Ability to work remotely from the comfort of your own home or office Specialized clinical training with experienced OCD providers Competitive Compensation and Full Benefits Opportunity to become licensed in additional states Flexibility with your schedule Marketing, Administrative, and technical support - you focus on the members, NOCD’s team will focus on the rest! Our amazing intake team will take care of patient acquisition Access to NOCD Professional Development Trainings and ongoing consultation with other team members 1:1 mentorship to discuss complex cases A fun, supportive, and encouraging environment where team successes are celebrated! Help one of the most underserved communities in mental health Industry-leading training opportunities and the opportunity to gain specialization as an ERP specialist Be part of an exceptionally collaborative and closely communicating network of quality therapists