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    NO

    Nokia

    Telecommunications

    FN TEC Engineer

    Any, MalaysiaOn-SiteFull-time5–9 yrs experiencePosted 2mo ago
    All Nokia jobs

    Job description

    • Will NSA/CAPS approval be required? (E.g., accessing a US Customer Network?): No
    • Role Type: Individual contributor

    As an Fixed Network Technical Expertise Center Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the opportunity to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.y.

    Responsibilities

    • Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
    • Reproduce and isolate issues in lab environments for deeper analysis.
    • Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
    • Conduct root cause analysis and recommend corrective actions.
    • Develop and maintain knowledge base content to enhance team efficiency and customer support.
    • Participate in a global on-call rotation to support critical issues.
    • Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
    • Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.

    Qualifications

    You have:

    • Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field.
    • 5 to 9 years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them).
    • Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).
    • Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented.
    • Ability to develop structured technical documentation and communicate effectively with technical teams.
    • Experience working independently and in diverse, global teams.
    • Good soft skills and perform well under pressure.

    It would be nice if you also had:

    • Scripting experience, particularly with Shell or Python.
    • Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols.
    • Cisco or Nokia IP certifications

    About Us

    Advancing connectivity to secure a brighter world.

    Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

    Learn more about life at Nokia.

    Our recruitment process

    We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

    If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

    The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

    Job details are sourced from the employer's original posting.

    Open job posting
    NO

    About the company

    Nokia

    Nokia is a global leader in telecommunications and digital infrastructure, enabling the connected world.

    View all Nokia jobs
    Industry
    Telecommunications
    Open roles
    565

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