- Will NSA/CAPS approval be required? (E.g., accessing a US Customer Network?): No
- Role Type: Individual contributor
- Laptop - support with ordering needed: Yes
- Salary Range: 0-85000
- Experience level: Experienced
As an IP Technical Expert Center Specialist, you will serve as a key technical authority in diagnosing and resolving complex IP network issues. You will collaborate with cross-functional teams to lead deployments, conduct root cause analyses, and enhance product performance. This role involves mentoring team members, ensuring operational excellence, and supporting mission-critical production networks while fostering innovation and implementing industry best practices for Network Infrastructure business.
Responsibilities
- Debugs complex product installations, product problems by applying both established procedures and creative alternatives.
- Writes technical application notes, field notices.
- Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.
- Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management.
- Coordinates upgrade programs for Tier 1 customers (including generation of MOP).
- Provides emergency support to customers on a global basis 24/7.
- Experience / interest in working in a customer support role and environment is preferred.
- Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit.
Qualifications
You have:
It would be nice if you also had:
- Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution.
- Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents.
- Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge.
- Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks.
