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    NO

    Nokia

    Telecommunications

    Operations Quality Manager

    Any, IndiaOn-SiteFull-time15–20 yrs experiencePosted 1mo ago
    All Nokia jobs

    Job description

    • Will NSA/CAPS approval be required? (E.g., accessing a US Customer Network?): No
    • Role Type: People Manager
    • Laptop - support with ordering needed: Yes
    • Experience level: Experienced

    The Quality Manager at Nokia plays a pivotal role in aligning our quality strategy with business goals while acting as the customer advocate. This position involves managing an effective Quality Assurance system, leading a team to drive strategic improvements, and ensuring compliance with quality standards across the factory. You will handle customer complaints, oversee product performance governance, and implement corrective actions and process enhancements. With a focus on collaboration, you will engage with global stakeholders to ensure high-quality outcomes and foster a culture of continuous improvement within the organization.

    Responsibilities

    • Ensure effective quality assurance (QA) systems are implemented and maintained across the factory.
    • Engage with customers and key stakeholders to address quality concerns and enhance satisfaction.
    • Lead a team of Engineers and Technicians to drive strategic quality improvements.
    • Serve as the factory representative for workmanship standards and best practices.
    • Conduct audits to identify and drive systematic improvements on the shop floor.
    • Oversee the review and implementation of corrective and preventive actions.
    • Manage and resolve customer complaints related to factory performance.
    • Coordinate with global teams to ensure product field performance governance.

    Qualifications

    Must-Have:

    • Require bachelor's or master's degree with related field.
    • Typically, a minimum 15-20 years of experience in quality management within the electronics manufacturing industry
    • Bachelor's degree in Electronics and Communication Engineering (B.E. ECE)
    • Proficiency in systematic problem-solving using QA tools like PFMEA
    • Experience in managing customer relationships from a quality perspective
    • Strong leadership skills to guide a team of Engineers and Technicians

    Nice-To-Have:

    • IPC standard certification
    • TL 9K Auditor qualifications
    • Experience with driving corrective and preventive action processes
    • Ability to handle customer complaints effectively
    • Strong communication skills to engage with global stakeholders

    About Us

    Advancing connectivity to secure a brighter world.

    Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

    Learn more about life at Nokia.

    Our recruitment process

    We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

    If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

    The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

    Job details are sourced from the employer's original posting.

    Open job posting
    NO

    About the company

    Nokia

    Nokia is a global leader in telecommunications and digital infrastructure, enabling the connected world.

    View all Nokia jobs
    Industry
    Telecommunications
    Open roles
    565

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