Store Manager

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement, and installation services for flooring, cabinets, countertops, and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources, and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service, and local expertise that make their teams valued partners nationwide.

About the Role

Nonn’s is looking for a Store Manager to lead our retail/builder single-family home division in the flooring and construction interior finishes industry. This position reports directly to our company’s President. An ideal leader for this role possesses these talents: the ability to empower their staff and help them be successful, keep the showroom looking pristine for our customers, and managing all other aspects of the store including warehouse, the building exterior, and/or other facilities. This management role typically works a Monday to Friday full-time schedule during store hours but may require occasional Saturdays or evenings to cover staff schedules.

What You'll Do

• Ensure customers are treated with exemplary service throughout the entire sales process.
• Through ongoing training, empower sales staff to handle customer service issues at front line levels.
• Handle customer service situations with prompt and efficient procedures.
• Maintain a clean and organized retail showroom as well as a safe and inviting store front.
• Update product pricing on sales floor as required and keep showroom products up-to-date and cutting edge.
• Routinely set up product knowledge training for the entire staff and coordinate outside vendor-assisted training courses.
• Organize one-on-one training sessions as required.
• Coordinate internal training with various department heads.
• Encourage sales staff onsite installation visits and measures.
• Review sales and gross margin reports and goals with individual salespeople.
• Monitor, review and discuss customer accounts receivable statuses with salespeople.
• Backup to sales staff to help customers, take payments, enter orders, make install packets.
• Follow and enforce all safety policies and procedures; initiate and lead safety meetings.
• Perform other duties as assigned.
• Supervisory Responsibilities
• This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Supervise retail/builder sales department associates.
• Set goals for performance and deadlines in ways that align with company’s plans and vision.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Provide timely mentoring, performance coaching, and discipline as needed to ensure employee engagement and job success.
• Hire any vacant positions within the department and provide new hire orientation and training.