WHO WE ARE
Noora Health Bangladesh is part of Noora Health’s broader mission to improve health outcomes and strengthen health systems by equipping family caregivers with essential skills to care for their loved ones.
Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.
With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 58 million caregivers and patients across 16,300+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).
In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.
Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization.
ABOUT THE ROLE
The Medical Support Executive will play a key role in supporting patients and caregivers through Noora Health's Remote Engagement Service (RES), a digital platform designed to provide timely, reliable health information and guidance. This position involves responding to health-related queries, ensuring high-quality communication, escalating critical cases when needed to Medical Officers, and helping strengthen the overall user experience. The ideal candidate is a healthcare professional with strong clinical knowledge, excellent communication skills in Bangla and English, and a passion for leveraging digital tools to improve health outcomes at scale.
WHAT YOU WILL DO We are seeking an experienced healthcare professional with strong medical knowledge and excellent communication skills to respond to user questions through our Remote Engagement Service (RES) platform. RES is a mobile-based messaging service that supports patients and caregivers with trusted health information and guidance. You will play a key role in strengthening and scaling the service across Bangladesh.
Respond to patient and caregiver questions on our digital platform
Support the development of the RES two-way response system
WHO WE ARE LOOKING FOR
WORKING DETAILS:
WHAT WE VALUE
We value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities — among many others.
We encourage people from all backgrounds to apply.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Noora Health develops a constructive, interactive, continuous and adaptable knowledge-building system for the population accessing public healthcare through the Care Companion Program.