Supervisor, Technical Customer Support

Summary of the role

• Supervisor the Field Service Team and leading the technical support activities for XRT KR
• Maintain the Application and Service tickets in the system accordingly
• Provide application and product training and updates to distributors and customers on the latest technology and product developments
• Collaborate with internal stakeholders to develop customized applications/solutions to meet customers’ needs.
• Develop team members’ technical capability in terms of application & service skills
• Support marketing activities with distributors by participating in key trade exhibitions/shows and other events to promote Nordson products
• Gather relevant market information, including latest technology and industry trends, competitor developments, changes in existing markets and emergence of new markets for feedback to management
• Contribute key customers Service Contract Promotion with XRT products sales leader
• Contribute increasing Aftermarket revenue, developing new aftermarket sales leads
• Support XRT product manager and service team in each XRT products to support distributors and customer
• Supporting trade show and exhibition to create sales leads
• Assist in formulation of local sales and marketing strategies through market analysis and partner closely with local distributor(s) to drive sales and win projects

Skill and Qualifications

• Requires + 15 year in Semiconductor industries with experience of technical team manager position

Travel Required

• Esimated 50% in local, 20% oeversea