Location: Vista, CA| Type: Full Time | Salary Range: $180,000 - 240,000
We are looking for an experienced, motivated, and customer-focused Service Manager to lead our Honda Service Department. This role is responsible for supporting the Service Advisors and Technicians, driving department performance, and ensuring every customer receives an exceptional service experience.
The ideal candidate is a strong leader who understands dealership service operations, knows how to coach and develop a team, and is comfortable balancing customer satisfaction with department profitability and performance.
What You'll Do
- Lead and oversee the daily operations of the Service Department
- Coach, motivate, and develop Service Advisors, Technicians, and support staff
- Monitor department performance and key performance indicators
Review repair orders, labor hours, ELR, gross profit, and overall department performance
- Monitor and improve customer satisfaction, NPS, open surveys, and customer feedback
- Assist with resolving customer concerns and service-related issues in a professional manner
- Ensure Service Advisors are following proper processes and effectively communicating with customers
- Monitor technician productivity, efficiency, flagged hours, and workflow
Conduct regular team meetings, coaching sessions, and performance reviews
Work with Parts and other departments to ensure an efficient service operation
- Ensure dealership and Honda service processes, policies, and standards are followed
- Maintain a clean, organized, professional, and customer-friendly service environment
Step in and support the team during high-volume periods and help keep operations moving efficiently
What We're Looking For
Previous Service Manager or Assistant Service Manager experience in an automotive dealership (Honda Preferred)
Proven ability to lead, coach, and hold a team accountable
- Strong customer service and communication skills
Ability to analyze department performance and identify areas for improvement
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced, high-volume dealership environment
Valid driver's license and acceptable driving record
Key Performance Areas
Success in this position will be measured through areas including:
