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    Norm Reeves

    Automotive

    Subaru Service Advisor

    Rockwall, United StatesOn-SiteFull-time$100k / yearPosted 2mo ago
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    Job description

    Rockwall, TX | On-site | Full Time | Salary: 60,000 - $100,000 | Schedule: Sundays off with another day during the week

    Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

    As a  Service Advisor, you’re one of the most important team members at Norm Reeves Subaru of Rockwall. You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.

    Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick start your career with us!

    What You’ll Do:

    • Greet guests as they arrive in the Service drive
    • Communicate empathetically with guests about their vehicle
    • Offer solutions and added services to guests
    • Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
    • Provide timely follow-up progress of each repair order and contact guests with repair changes
    • Analyze quality control reports and maintain a high Customer Service Index Score
    • Process monetary transactions

    What You’ll Need:

    • Full time availability. You’ll also need to be at least 18 years old.
    • A valid driver’s license and acceptable driving record
    • Creative, positive, team player attitude
    • Ability to analyze situations and make win-win business decisions
    • Honesty, empathy, and exceptional communication skills
    • Leadership skills in team-based and independent settings

    Benefits & Employee Perks

    • Medical, Dental, Vision, and Complimentary Life Insurance

    • 401k Matching and FSA

    • Tuition Reimbursement

    • Paid Time Off (accrues)

    • Supplemental Insurance (Hospital, Accident, Critical Illness)

    • Discounts on Vehicles, Services, and Parts

      Job details are sourced from the employer's original posting.

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      About the company

      Norm Reeves

      Norm Reeves is a group of automotive dealerships.

      View all Norm Reeves jobs
      Industry
      Automotive
      Open roles
      115

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