Overview
About Nortal:
We’re Nortal. We think big and create cutting-edge digital solutions with a global reach. And with 25 years of experience, 2,700+ professional experts, and half a billion people worldwide impacted by our work, we believe we’ve got the numbers to back up that statement. Our global teams have played a significant role in many Fortune 500 companies’ projects and systems and have been the driving force of digital transformation for governments, healthcare institutions, and leading enterprises worldwide. We combine best-in-class strategic consulting with software engineering, data, and design practices to bring our visions to life.
About the projectTUI is a global business with over 70 000 people on board, great history and challenging plans for building a digital future. TUI is the largest leisure, travel and tourism company globally, and it owns travel agencies, hotels, airlines, cruise ships and retail shops.
As a
Senior Product Manager, you will lead a product team responsible for a global post-booking self-service platform, enabling customers and agents to view and manage bookings, payments, holiday details, and post-booking changes. The role owns the definition and delivery of backend services, APIs, and customer-facing capabilities, working closely with engineering, architecture, design, and business stakeholders.
Responsibilities
- Own the product roadmap and backlog for post-booking services, balancing customer needs, business priorities, and technical requirements
- Lead product discovery and validation, identifying opportunities to improve self-service and the customer journey
- Take end-to-end ownership of features and backend capabilities, from requirements and prioritisation through delivery and post-launch improvement
- Translate business and customer needs into clear product requirements, API/service behaviours, and acceptance criteria
- Work closely with Tech Leads, Business Analysts, architects, engineers, designers, and business stakeholders to shape and deliver solutions
- Drive delivery within an Agile cross-functional team, managing dependencies, priorities, risks, and blockers
- Use product analytics, KPIs, and service performance data to measure impact and prioritise improvements
- Ensure delivered solutions meet expectations for quality, reliability, security, and performance
- Collaborate across teams and markets to ensure alignment and a consistent post-booking customer experience
Qualifications
- 5+ years of experience in Product Management, with proven ability to coordinate across technical teams and dependencies
- Strong technical understanding, with the ability to work effectively with architects, Tech Leads, Business Analysts, and engineering teams
- Ability to understand the technical context of backend services, APIs, integrations, data flows, and dependencies without needing to be deeply hands-on
- Experience working closely with Tech Leads and Business Analysts within cross-functional teams
- Travel-industry experience would be highly beneficial
- Strong stakeholder management, collaboration, and communication skills
- Upper-intermediate or higher English, both spoken and written
Nice to have:
- Experience owning backend services, platform, or API products (ideally in a microservices architecture)
- Familiarity with Java/Spring Boot services, Kubernetes, CI/CD pipelines, and observability tooling (e.g. Datadog)
- Understanding of contract testing (Pact), SLIs/SLOs, and reliability/SRE practices
- Experience with A/B testing and optimisation methodologies
- Understanding of UX/UI and accessibility design principles
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