Patient Services Representative I

Benefits

· 401(k)

· Medical/Dental insurance

· Vision benefit

· Optical/Contact lens allowance

· Life Insurance

· Disability Insurance

· PTO/LTI

· 7 Paid Holidays

· Tenure Bonuses

· Profit Sharing

· Continuing Education Opportunities

About the Role

We are growing! Step into a role where your attention to detail, warm personality, and organizational skills make a real difference. At North Idaho Eye Institute, we’re looking for a Patient Services Representative who thrives in a fast-paced setting and takes pride in helping others. You’ll be the first point of contact for our patients—setting the tone for their visit and ensuring every interaction is smooth, professional, and supportive.

What You’ll Be Doing

• Greet patients with professionalism and warmth
• Update demographics and insurance details during check-in
• Answer and route calls using a multi-line phone system
• Schedule appointments and make reminder calls
• Verify insurance coverage and obtain prior authorizations
• Collect co-pays and outstanding balances; set up payment plans when needed
• Refer billing inquiries to the appropriate department
• Check out patients and schedule follow-ups
• Create and maintain accurate patient charts
• Monitor and manage no-show appointments
• Keep the waiting area clean, organized, and welcoming
• Stock and maintain coffee stations
• Assist with medical records and general office tasks (copying, faxing, scanning, mail handling)
• Provide administrative support to supervisors and clinic manager
• Rotate between three clinic locations based on operational needs

What We’re Looking For

• Minimum of two years of office experience (medical office experience preferred)
• High School Diploma or GED
• Strong verbal and written communication skills
• Excellent organizational skills and ability to multitask
• Proficiency in Microsoft Office (Word, Excel, OneDrive, Outlook)
• Commitment to confidentiality and professionalism
• Detail-oriented mindset with a proactive, team-first attitude

Pre-Employment Requirements

• Background check
• Pre-employment drug screening
• • Employment is contingent upon successful completion of both.

Why Join Us

At North Idaho Eye Institute, you’ll be part of a team that values collaboration, compassion, and excellence. Your role will be essential to creating a positive, efficient, and caring environment for every patient who walks through our doors.