Patient Care Coordinator

Job Summary

North Pittsburgh Oral Surgery is seeking a highly organized, service-driven Patient Care Coordinator (PCC) to join our team. As the first point of contact for patients and referring providers, the PCC plays a vital role in shaping the overall patient experience and ensuring the front office operates with professionalism, precision, and compassion. This position is ideal for someone who thrives in a fast-paced healthcare environment and takes pride in creating a welcoming, organized, and efficient experience for every patient.

The PCC supports scheduling, patient communication, documentation accuracy, and financial processes while upholding the culture and standards of NPOS. At NPOS, we believe exceptional patient care begins with exceptional people. We are committed to building a team that values professionalism, teamwork, accountability, and service excellence. Why Join North Pittsburgh Oral Surgery At NPOS, we believe a strong culture creates exceptional patient care.

Our culture is built on teamwork, respect, accountability, and a shared commitment to excellence. We invest in our people and foster an environment where team members feel valued, supported, and empowered to grow professionally. If you take pride in delivering outstanding service and want to be part of a team dedicated to excellence in patient care, we encourage you to apply. What You'll Do Welcome and assist patients with professionalism, warmth, and empathy Serve as the primary point of contact for patient communication and scheduling Ensure patients feel informed, supported, and cared for throughout their visit Coordinate patient scheduling to maximize efficiency and clinical flow Maintain accurate patient records, insurance information, and documentation Prepare and audit patient charts for completeness and compliance Collect and reconcile patient payments in accordance with financial policies Manage inbound and outbound patient communications Confirm appointments and proactively manage daily schedule flow Coordinate referral correspondence with referring providers Ensure the front office environment reflects NPOS professionalism and brand standards Maintain compliance with HIPAA, OSHA, and practice policies Collaborate closely with surgeons, assistants, billing specialists, and leadership