Commercial Lines Account Manager

WHY NORTH RISK PARTNERS

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.

At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life.

JOB SUMMARY

We are looking for a proactive and customer-focused Commercial Lines Account Manager to serve as the primary point of contact for our clients. This position is responsible for supporting the sales team with the evaluation and management of commercial accounts and providing quality service to our clients. The Commercial Lines Account Manager position requires a combination of strategic thinking, excellent communication skills, and a passion for delivering exceptional service. This position provides a fantastic opportunity for growth and the ability to impact the direction of the company through changes in processes and procedures, efficiencies, and strategic initiatives.

ESSENTIAL RESPONSIBILITES

• Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner
  • Includes answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing
• Service commercial lines accounts as assigned in accordance with company policies, procedures, and service standards
• Collaborate with Risk Advisors and Commercial Processing team to determine and meet client goals
• Support Risk Advisors by exercising independent judgment and discretion to:
  • Analyze markets for competitive pricing and develop insurance solutions for current clients
  • Review carrier quotes, look for gaps in coverage, prepare proposals, and maintain client applications
  • Communicate and educate clients on policies as needed
  • Receive and process new business, renewals, and cancellations
• Ensure maximum client retention and generation through relationship building
• Manage large volumes of account support items regularly
• Schedule, attend, and participate in commercial lines meetings, trainings, and classes
• Develop and maintain positive and effective relationships with partner insurance carriers
• Promote value-added services available through North Risk Partners (i.e., professional counseling, webinars/seminars, communications, tools, and more)
• Strive to return phone calls, messages, and emails on the same business day
• Enter activity and other relevant information accurately into the company's software system(s) in accordance with company procedures
• Follow all federal and state regulations, and best practices for avoiding errors and omissions
• Continue professional development; obtain and maintain licensing and designations
• Stay up to date on industry trends and best practices