This position is responsible for the operational management of TRW’s outsourced data center providers in the US and Europe as well as TRW’s internal data center operations in Livonia, MI and Washington, MI.
Responsibilities include leading a team of technical support staff located in the US and the UK with the key objective to ensure no disruption of TRW’s critical systems, whether in-house or outsourced.
Responsibilities also include:
· SLA management. Ensuring that SLAs for data center services are defined, monitored and reported, with the objective of continuous improvement to meet changing business requirements.
· Availability management. Ensuring that agreed SLAs are maintained and improvement actions, if required, are defined and executed.
· Capacity management. Managing the availability of sufficient data center infrastructure capacity to meet business requirements.
This entails forecasting and active management and monitoring of resource utilization.
· Continuity Management. Planning and implementation of DR solutions to meet business recovery requirements, management and coordination of disaster recovery testing on an annual basis. Project planning with external vendors and TRW businesses.
· Compliance/Security Management. Management of annual general IS testing for Sarbanes Oxley compliance.
Management of the security documentation, configuration and testing. License compliancy management.
· Governance. This position is responsible for the application of a governance process with respect service and technology introduction for both in-house and outsourced services.
· Financial Management. Planning of annual OP, consolidation of global data center spend. Monthly cost tracking and cost control. Contract management for outsourced providers.
· Project Management.
Manage datacenter infrastructure projects on-time and on-budget including data center consolidations and equipment replacement.
Based on ITIL v3 standards lead a team to provide operational day-to-day service to monitor services, manage incidents and problems, and improve quality of service.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
This position is located at one of our newest distribution facilities, which is state of the art and includes the latest technology. We are a leading North American distributor of metalworking and maintenance, repair and operations (MRO) products and services. We help our customers drive greater productivity, profitability and growth with over 1 million product offerings, our inventory management and other supply chain solutions, and deep expertise from more than 70 years of working across industries. Our Goal As a $2.8 billion company with more than 6,500 experienced associates and more than 3,000 suppliers, we work with customers big and small. Our goal is to drive results for their businesses - from keeping operations running efficiently today to continuously rethinking, retooling and optimizing for a more productive tomorrow. Our History Founded by Sid Jacobson in 1941, our company continues to build on a rich history of commitment to our customers, our shareholders, our associates and the communities in which we live and work.