Manager, Apprenticeship Operations

Ready to start your next chapter with NAIT?

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.

Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above.

To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

Internal NAIT Employees

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

Job Description

Reporting to the Director, Office of Apprenticeship, the Manager, Apprenticeship Operations provides operational leadership and management oversight for apprenticeship coordination, engagement, and administrative functions within the Office of Apprenticeship (OoA) at NAIT.

The manager is responsible for the day-to-day delivery of apprenticeship operations, the coordination and execution of the Women Leading and Building Canada's Future (WLBCF) initiative (with future opportunity to lead additional apprenticeship initiatives targeting underrepresented or deserving groups), and and driving process improvement and data-informed decision-making across the apprenticeship function.

The manager leads a team of apprenticeship coordinators and indirectly leads engagement staff and administrative support personnel. This position plays a central role in translating the OoA's strategic direction into operational outcomes, ensuring that apprenticeship services are delivered consistently, efficiently, and in alignment with AIT requirements and NAIT institutional standards.

Key Responsibilities

• Oversees the day-to-day operational delivery of apprenticeship services across NAIT, including apprenticeship coordination, engagement initiatives, sponsorship support, apprentice administration, operational flowsheet & seat management, and funding related administration.
• Directly and indirectly leads, supervises, develops, and supports staff within the Apprenticeship Operations function, including apprenticeship coordinators, engagement coordinators, and administrative support roles.
• Foster a collaborative, accountable, and service-oriented team culture.
• Manages the operational execution of externally grant funded initiatives. This includes, grant creation, administration & reporting, committee support, and day-to-day program administration.
• Supports the Director in fulfilling the project sponsor and steering/advisory committee roles. Ensures all program deliverables, reporting obligations, and partner communications are completed on time and to standard.
• Support with the continuous improvement of operational processes across the institution, targeting high quality and delivery excellence.
• Develops and maintains operational dashboards, performance metrics, and reporting tools that support evidence-based decision-making within the OoA.
• Manages data related to apprenticeship registrations, enrolments, progression, and grant allocations.
• Future focused mindset translating apprenticeship strategy into operational reality.

Skills & Abilities:

• Excellent written and oral communication skills
• Proven ability to build, motivate, and manage high performing teams while maintaining collaborative working relationships
• Strong ability to build relationships across programs, schools and partners.
• A high level of interpersonal skills, tact, and diplomacy
• Effective time management and prioritization skills
• Knowledge of provincial and federal agencies, regulations, policies and guidelines regarding apprenticeship program administration

Competencies:

• Manages Complexity
• Plans and Aligns
• Ensures Accountability
• Communicates Effectively
• Manages Ambiguity

Qualifications:

• Red Seal Journeyperson certificate with business/leadership experience and/or Bachelor’s degree in a relevant field (e.g. Business Administration, Operations Management, Education, or a related discipline) is required
• Equivalent combination of education and progressively responsible operational management experience may be considered
• Experience in apprenticeship, skilled trades, and post-secondary environments is a strong asset

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Remuneration:  Refer to salary range noted on posting, plus a comprehensive benefits package.

If you are an operationally minded leader who thrives on building strong teams, improving processes, and delivering consistent, high-quality service, we invite you to join our team! Apply today by submitting your resume and a brief cover letter outlining your relevant experience and why you are a great fit for our team.

The compensation range for this job posting is : $104,678.38 - $138,682.55

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at [email protected].

Please submit a resume and cover letter to be considered for this opportunity.