Role Summary
The Supervisor will engage in direct supervision and development of direct reports (entry-level or skilled technicians) and day-to-day operations for their department, actively assisting as required. They will be responsible for scheduling and cross-departmental collaboration, implementing policies, processes, and procedures that affect employees and group workflow. The Supervisor is responsible for communicating expectations, business needs, and opportunities for improvement.
Role Responsibilities
- Contribute to the development of the department including, but not limited to, communicating expectations and business needs to direct reports.
- Oversee performance, development, training needs, and accomplishments for all direct reports.
- In collaboration with Human Resources, hire staff as needed and resolve all employee relations issues.
- Identify and/or provide training to staff.
- Develop and maintain departmental systems and SOPs. Assists in the development and communication of departmental policies and procedures.
- Serve as the liaison between staff, other departments/groups, and management to communicate expectations and business needs.
- Contribute to scheduling, planning, and data review.
- Assure quality and timely performance of activities and tests.
- Update LIMS for data collection.
- Determine the acceptability of specimens for testing and provide sample quality feedback to applicable stakeholders.
- Perform routine and complex technical procedures and functions.
- Coordinate the support of outside contractors or vendors.
- Track department related to metrics.
- Assume responsibility for technical staff compliance with SOPs, protocols, and regulatory guidelines for all direct reports.
- Recognize, initiate, and lead process improvement activities.
- Monitor, operate, and troubleshoot instrumentation and equipment in the department, including preventative maintenance and quality control of laboratory equipment with appropriate documentation.
- Other duties as assigned.
Role Requirements
- Bachelor’s degree in a related discipline.
- Minimum of 3 years of clinical lab experience required.
- Minimum of 1 year of management experience preferred.
- ASCP or AMT certification preferred.
- Ability to demonstrate the scientific relevance of the tests being conducted.
- Ability to troubleshoot advanced instrument functions.
- Proficiency with Microsoft Office core applications and the ability to learn and use additional applications.
- Excellent written and oral communication skills.
- Advanced understanding of operational procedures in a pre-clinical environment and the ability to resolve complex issues.
- Excellent understanding of study design and protocols.
- Knowledge of GLPs and other federal regulations relating to the care of laboratory animals.
- Advanced understanding of laboratory operations and data collection.
Behavioral Expectations
- Time Management
- Conflict Resolution
- Decision Making
Special Requirements
- The role will spend approximately 70% in an office setting and 30% in the laboratory. There will be exposure to human and animal potentially infectious materials and chemicals.
- Ability to don and wear personal protective gear for extended periods of time, including N95 masks and respirators.
- Physical Requirements: Ability to lift and carry up to 50lbs
- Flexibility to work beyond typical work schedule including, but not limited to, evenings, weekends, and extended shifts with short notice on an as-needed basis.
