The Community Development Advisor is responsible for generating pre-need sales for locations in the assigned market area including cemetery property, cemetery merchandise, cemetery services and prearranged funeral/Cremation plans.
Responsibilities
- Actively builds relationships in the community to educate and guide families in their preplanning decisions
- Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation
- Provides professional park tours of each location within their area
- Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
- Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
- Uses CRM to track all contacts and ensure professional follow-up
- Contacts new and existing customers to discuss how specific products or services can meet their needs
- Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
- Provides world class customer service, a positive attitude, and a willingness to do “Whatever it takes”
- Keeps current in areas as they relate to our profession (veteran’s benefits, social security benefits, end of life decisions, etc.)
- Builds relationships with church’s, civic groups, veteran organizations, hospice, senior living, & other community groups. Once relationships are established, pre-planning seminars are scheduled and conducted in accordance with NorthStar Memorial Groups established program.
- Works multiple prospecting avenues such as, “web leads, Seminars, park patrolling, file reviews, direct mail, and all other prospecting methods in accordance with NorthStar’s sales playbook.
- Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM.
- Answers telephone inquiries about cemetery products and services pre-need planning.
- Attends training programs scheduled with sales leaders and regional leadership.
Qualifications
- High School Diploma or equivalent
- Valid driver’s license and satisfactory driving record.
- Must have reliable transportation.
- Knowledge of current federal, state and local regulations related to the cemetery and funeral industry.
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
