IN0550 Muncie - Charles St
Job Description
At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience.
You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.
Essential Functions
- Be a trusted point of connection in the financial center, creating seamless customer experiences.
- Partner with teammates to maintain a welcoming, customer-ready environment.
- Ask purposeful questions and listen deeply to uncover meaningful financial goals.
- Provide guidance that helps customers make informed financial decisions.
- Guide customers through account selection and opening with accuracy and efficiency.
- Recommend products and services that support customers' financial goals.
- Complete transactions with accuracy, efficiency, and attention to detail.
- Deepen relationships through proactive follow-up, reliability, and personalized service.
- Build new relationships through community involvement, referrals, and networking opportunities.
- Manage and grow customer relationships through proactive outreach and ongoing financial conversations.
- Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.
- Meet performance goals related to customer experience, growth, and financial wellness.
- Maintain operational soundness by following policies, procedures, and risk management practices.
- Perform other duties as assigned to support financial center operations.
Additional Essential Functions
- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
What You Bring to the Team
- Naturally people-focused with strong, clear communication skills and curiosity
- Motivated to learn and grow
- Comfortable leading deeper financial with conversations that align needs to meaningful lead to solutions
- Detail-oriented and confident with technology
- Team player with a positive, professional presence
QUALIFICATIONS
Education
- High School Diploma or equivalent preferred
Work Experience
- Customer service, retail, or sales experience preferred
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
