Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
- Sign on bonus: N/A
- Position: Patient Access Representative II
- Location: Arlington Heights, IL
- Full Time/Part Time: Full-Time
- Hours: Monday-Friday: 9:00 am - 5:30 pm
- Required Travel: No
- One Saturday every six weeks: 9:00 am -1:00 pm
A Brief Overview:
The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.
What you will do:
- Greet and assist patients in a courteous and professional manner during the registration process.
- Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
- Assist with more complex registration scenarios and problem-solving
- Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
- Handle scheduling for specialized services and follow-up appointments.
- Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
- Collaborate with insurance providers and billing teams to address insurance-related issues.
- Assist with resolving complex insurance verification cases.
- Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
- Ensure clear and effective communication with patients to address their questions and concerns.
- Handle patient concerns and escalations, resolving issues effectively.
- Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
- Help patients feel comfortable and informed during the registration and scheduling process.
- Assist in identifying process improvements to enhance patient experience.
What you will need:
- Associates Degree Health Administration Preferred
- Previous experience in patient access, healthcare administration, or a related field is required.
Benefits:
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off
- Community Involvement Opportunities
