Sales Order Administrator & Collections Specialist

About Us

Simply put, we believe in the power of sleep.

As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.

Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.

Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.

About the role

The Sales Order Administrator & Collections Specialist is a valued member of the Nox Health team and contributes to achieving departmental and organizational goals through collaboration, accountability, and a commitment to excellence. This role partners across the organization to deliver impactful work while embracing innovation, continuous improvement, and a people-first approach.

What you'll do

• Process incoming sales orders using Microsoft Dynamics CRM / Business Central ensuring accurate and timely fulfillment.
• Validate customer information to confirm all technical, pricing, and purchase order requirements are met, and issue formal order acknowledgements.
• Coordinate closely with logistics teams for accurate reporting of inventory availability.
• Monitor order status, follow up on pending orders, and proactively communicate potential issues or delays to customers and Regional Sales Managers.
• Address customer complaints, investigate customer invoice disputes, short-payments & pricing discrepancies.
• Ensure all sales orders are accurately invoiced and sent to customers in a timely manner.
• Perform outbound collection calls and emails for past-due invoices while maintaining a professional, customer-centric approach.
• Review AR Aging Reports to identify delinquent accounts and send weekly payment reminders to overdue customers.
• Reconcile cash received from bank to customer accounts.
• Collaborate with Finance & Accounting team to evaluate and address delinquent accounts.

Qualifications

• High School diploma or equivalent; Bachelors degree a plus.
• 2+ years experience in order processing, invoicing, customer service, & accounting support.
• Proficient in Microsoft Office.
• Experience with Microsoft Dynamics CRM and Business Central preferred.
• Excellent customer service, communication and collaboration skills.
• Highly organized with strong attention to detail and accuracy.