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    NRMA Parks & Resorts

    Hospitality

    Reservations Sales Executive

    Cairns, AustraliaOn-SiteFull-timePosted 3mo ago
    All NRMA Parks & Resorts jobs

    Job description

    The Reservations Sales Consultant is an integral position within our Reservations team. As the voice of our department for direct guests and partnership contact, the ideal candidate will have a keen focus on sales and guest experience, a true professional in communication and execution of booking conversion, working autonomously and within our friendly team environment this role will be supported and nurtured to achieve the best outcome for our business.

    What You'll Do 

    • Creating guest loyalty and strong partnership connections by providing a professional and unparalleled level of guest service and interaction.
    • Attending to telephone calls and responding to emails promptly and accurately within efficient time frames.
    • Converting enquiries by cultivating a strong understanding of our product, passenger demographic and strong follow up.
    • Attending to set daily tasks with a sense of urgency and vigour for booking conversion.
    • Accurate entry of details into our reservations system, programs, and database to accompany manifests.
    • Compiling accurate reporting for distribution to our management team.

    What You'll Bring

    • Experience in a similar role within - Sales, Reservations, Administration, or Guest Services.
    • Intermediate computer skills, encompassing Microsoft Office.
    • Proven communication skills in English (reading and writing).
    • Experience in travel industry preferred but not essential.
    • Experience with Reservations systems preferred but not essential.
    • The ability to prioritise in a fast-paced environment.

    What's in it for you

    • Join a friendly, professional, supportive team environment.
    • Career growth in a progressive and expanding Australian company who lead the way in expedition travel.
    • The opportunity to work and travel to amazing destinations with inspiring products.
    • Progressive flexibility, leave and well-being benefits to balance all of life's priorities
    • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
    • Complimentary myNRMA membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gym memberships, attractions, restaurants and much more
    • Discounts on a range of NRMA personal insurance products including car, home & travel.

    This position is open to candidates based in Australia who hold Australian residency due to the nature of our business, with substantial Australian work experience.

    We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

    As we screen all applicants and select candidates whose qualifications and experience meet our needs, we will carefully consider your application during the initial screening and will contact you if you are selected to continue in the recruitment process. We wish you every success!

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    NRMA Parks & Resorts

    With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

    View all NRMA Parks & Resorts jobs
    Industry
    Hospitality
    Open roles
    19

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