Intake Coordinator - Detox and Residential Services
Reports to: Milieu Manager
Job Category: Hourly | Non-Exempt | Full-Time
Starting Salary: $21.20-$25.76 per hour (DOE and certifications)
Job Site: Foundry Front Range - Broomfield office
Work Schedule: Monday, Thursday, Friday, and Saturday from 11 AM to 9 PM
Job Summary:
The Intake Coordinator is a key member of the Behavioral Health Tech (BHT) Team responsible for welcoming and processing new clients entering the detox and residential treatment programs. This position ensures each client is admitted safely, respectfully, and in accordance with company policy and state regulations. The Intake Coordinator facilitates the intake process from arrival through program orientation, working collaboratively with clinical, medical, and operations staff to provide a smooth transition into care.
Education and Experience:
- High school diploma or GED equivalent.
- Minimum one year of experience in a behavioral health, detox, or residential treatment setting.
- Prior experience performing UA testing, client searches, or admissions in a treatment environment.
- Previous BHT experience preferred.
- CAT preferred.
- Bilingual in English/Spanish preferred.
Required Skills/Abilities:
- Valid, non-restricted Colorado driver's license.
- Must have reliable transportation to and from work.
- Current CPR certification or ability to gain certification within the first 30 days of employment.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Strong relationship building skills.
- Ability to listen well and offer solutions.
- Results driven with a proven track-record of meeting and exceeding defined goals.
- Ability to act with integrity, professionalism, and confidentiality in sensitive and high-stress situations.
- Strong collaboration skills with the ability to think creatively and share ideas.
- Ability to manage time effectively.
- Ability to make decisions using sound judgment, data, and advice.
- Knowledge of industry and trauma-integrated care.
- Proficient with Google Workspace or related software.
- Proficiency with or the ability to quickly learn the organization’s EHR system.
- Working knowledge of confidentiality laws, client rights, and safety procedures.
Duties/Responsibilities:
- Greet and receive clients upon arrival for detox and residential admission.
- Complete all intake procedures, including:
- Gathering identification, insurance, and required documentation.
- Reviewing and completing intake forms and consent paperwork.
- Conducting client searches and securing personal belongings per NRT policy.
- Administering urine analysis (UA) screenings and documenting results accurately.
- Enter client data into the electronic health record (EHR) system promptly and accurately.
- Communicate client admission status to the Milieu Manager, Medical, and Clinical teams.
- Maintain safety, professionalism, and compassion when engaging with clients in crisis or early recovery.
- Ensure the intake area remains clean, organized, and aligned with infection control and safety standards.
- Support the BHT and Milieu teams with shift coverage and client monitoring as directed.
- Maintains confidentiality and adheres to facility policies and procedures, State & Federal law, and accrediting agency regulations and standards.
- Schedule flexibility required, including evenings, weekends, or holidays as needed.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Standing, sitting, bending, reaching.
- Must be able to see, hear, talk, read, write, type.
- Exposure to clinical and medical environments.
- Must be able to lift 15 pounds at times.
- Driving in all weather conditions.
Benefits & Perks:
Health and Wellness
- Medical, dental and vision insurance*
- Supplemental accident and hospital indemnity coverage*
- Voluntary Term Life insurance*
- Employee Assistance Program
- Monthly wellness reimbursement*
Financial
- Competitive salary
- Employee recognition and rewards programs
- Employee referral incentive program
- Employer-sponsored 401(k) plan
Work/Life Perks
- Professional growth and development
- Continuing education reimbursement
- Unlimited paid time off (exempt employees) + sick days
- Paid time off policy (non-exempt employees) + sick days
- Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)
*Full-time employees
This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice
