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    Nscglobal, Usa

    IT Communications

    Desk Side Support Engineer

    Madrid, SpainOn-SiteFull-timePosted 1w ago
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    Job description

    Overview

    Desk Side Support Engineer

    Overview

    NSC Global is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.

    To strengthen our onsite support teams, we are looking for IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users.

    Role Overview

    This is an onsite IT support role ideal for candidates with experience in end user computing. You will be the first point of contact for onsite technical issues, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.

    Responsibilities

    Responsibilities

    • Ability to advise and to present to one or more customer staff.
    • Monitor and control daily service call activity, utilization, inventory levels and service levels.
    • Exceptional customer service
    • Advanced knowledge in Customer Service Aptitude
    • Resolving technical problems with hardware, software and connectivity.
    • Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
    • Participate in the configuration and support of internal systems.
    • Ability to work effectively with Logistics
    • Adherence to assigned schedule
    • Adhering to documented policies, procedures and processes that are specific to the service.
    • Clear and concise documentation of all customer interaction within appropriate CRM tool.
    • Able to function in a team environment
    • Maintain knowledge levels as industry enhancements occur
    • Support installation and implementation of connectivity and high-end systems products
    • Continuous improvement of service delivery.
    • Ability to juggle time and resources to meet or exceed expectations

      Qualifications

      Qualifications

      Sound knowledge of:

      • Advanced knowledge in Computer Hardware
      • Advanced knowledge in Common Software applications
      • Advanced knowledge in Microsoft Operating system
      • Proficient knowledge in Printer Hardware
      • Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
      • Proficient knowledge in Ticketing software
      • Microsoft Office & Office 365 applications
      • PC\Laptop hardware
      • PC\Laptop peripherals, including printers
      • Mobile devices

      Awareness of:

      • Active Directory
      • Exchange
      • Apple OS
      • Network and server hardware and components

      IT qualifications may include:

      • A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
      • PC\Laptop OEM Maintenance Certification
      • CompTIA A+ Certification
      • Microsoft Certified IT Professional (MCITP) certification in desktop area
      • Microsoft Office Specialist (MOS) certification

      Language:

      • English (written and verbal) and Local language.

      Job details are sourced from the employer's original posting.

      Open job posting
      NS

      About the company

      Nscglobal, Usa

      nscglobal provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. nscglobal is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

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      Industry
      IT Communications
      Open roles
      69

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