Finance Support Officer - Debt

Finance Support Officer – Debt - Talent Pool 

Clerk Grade 3/4 - $87,199.00-$95,482.00 plus super

• Government Shared Services | Department of Customer Service
  Revenue & Debt Management
• Location: Orange or Parramatta NSW
• Close date: 2 October,9.59am

Join a team that makes a difference

Government Shared Services (GSS) provides critical financial and business services to NSW Government agencies. We are seeking motivated and customer-focused individuals to join our Revenue & Debt Management team as Finance Support Officers – Debt.

This is an excellent opportunity to build your career in finance while supporting debt management activities that contribute to the financial sustainability of government agencies and the delivery of essential services across NSW.

The role is responsible for the timely, accurate and consistent completion of financial transaction processing and debt management activities, ensuring high-quality customer service and compliance with relevant legislation, policy and procedures.

About the Role

As a Finance Support Officer – Debt, you will:

• Undertake debt management processing activities, including inbound and outbound customer contact.
• Analyse customer invoices, payment arrangements and account information to support effective debt recovery and agency cashflow.
• Monitor and action debt management requests in accordance with service level agreements.
• Provide accurate and timely advice to customers, stakeholders and internal staff on debt management processes.
• Assist with identifying opportunities to improve processes, systems and documentation.
• Support testing of system enhancements and upgrades within financial and corporate systems.
• Contribute to a high-performing team focused on customer service, compliance and continuous improvement.

About You

You will be someone who:

• Has experience in debt collection, accounts receivable, revenue management or a similar finance environment.
• Demonstrates strong customer service and communication skills.
• Can confidently manage sensitive or difficult conversations while maintaining professionalism.
• Has the ability to analyse information and make sound decisions within established policies and procedures.
• Is organised, detail-focused and able to manage competing priorities.
• Works collaboratively and contributes positively to team outcomes.
• Is comfortable using financial systems and technology to achieve business results.

What We're Looking For

Successful candidates will demonstrate capability in:

• Communicating Effectively
• Committing to Customer Service
• Delivering Results
• Displaying Resilience and Courage
• Acting with Integrity
• Using Technology Effectively

Why Join Us?

At Government Shared Services, you will be part of a supportive and collaborative team delivering services that matter.

We offer:

• Career development and learning opportunities
• A supportive and inclusive workplace culture
• Flexible working arrangements
• Meaningful work that contributes to the effective delivery of services across the NSW public sector

How to Apply

To apply, please submit:

• Your current resume; and
• A cover letter (maximum two pages) outlining your suitability for the role and addressing the two targeted questions below. Please add your target question responses to your cover letter

Applications will be assessed on the information provided in your resume and cover letter, including your demonstrated experience, capabilities and responses to the targeted questions.

Targeted Question 1 - Please add your target question responses to your cover letter

Tell us about a time you successfully managed overdue debt or negotiated a payment outcome with a customer. What actions did you take, and what was the result?

Targeted Question 2 - Please add your target question responses to your cover letter

Describe a situation where you had to balance customer service with compliance, policy or legislative requirements when managing outstanding debt. How did you achieve the best outcome for both the customer and the organisation?

Applications are encouraged from candidates with experience in debt management, collections, accounts receivable, revenue management, customer service or related financial operations.

The successful applicants will form a talent pool that may be used to fill current and future Clerk Grade 3/4 vacancies within Revenue & Debt Management.