Commercial Manager PMI

Commercial Manager PMI

Based at Barbican, London with regular travel to customer and Nuffield Health sites as required | Hybrid Working | Permanent | Full-Time

Competitive salary available, depending on experience

37.5 hours per week

At Nuffield Health, our purpose is to build a healthier nation. As a Commercial Manager PMI, you'll play an important role in developing and strengthening our relationships with Private Medical Insurance (PMI) partners.

Working closely with Partnership Development Directors and internal stakeholders, you'll support a portfolio of insurer relationships, helping to deliver excellent service, support account growth, and ensure customers receive maximum value from our Hospital and Physiotherapy services. You'll be responsible for building trusted partnerships, coordinating account activity, identifying opportunities to enhance performance, and helping to drive positive outcomes for both our customers and Nuffield Health. There will also be the opportunity to own a developing PMI relationship, giving the successful candidate the skills to grow into a more senior role in the future.

This is an excellent opportunity for a commercially aware relationship manager who enjoys working collaboratively, building customer partnerships, and developing their career within a complex healthcare environment.

As our Commercial Manager PMI, you will:

• Support the management a portfolio of PMI relationships, building strong partnerships that support customer satisfaction, retention, and sustainable growth.
• Work closely with senior commercial colleagues to support the successful management of key insurer accounts and wider commercial objectives.
• Develop a strong understanding of customer priorities and identify opportunities to improve service delivery and account performance.
• Act as a key point of contact for customers, ensuring queries, feedback, and issues are managed effectively and resolved in a timely manner.
• Collaborate with operational, clinical, finance, marketing, and digital teams to deliver a seamless customer experience.
• Monitor account performance and use data and customer insights to identify trends, opportunities, and areas for improvement.
• Support commercial initiatives, tender activity, and customer reviews through the preparation of information, insights, and recommendations.
• Build effective internal and external relationships to help ensure contractual commitments and service standards are consistently delivered.

To succeed as our Commercial Manager PMI, we're looking for:

• Some experience in account management, customer relationship management, client services, or a commercial role, ideally within healthcare, insurance, or another service-focused environment.
• A track record of building strong customer relationships and supporting account growth and retention.
• Excellent communication and stakeholder management skills, with the ability to build credibility and rapport with a wide range of contacts.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• A proactive and collaborative approach, with a focus on delivering positive customer outcomes.
• Good commercial awareness and confidence interpreting data to support decision-making and identify opportunities.
• Experience working across multiple teams to coordinate activity and deliver results.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Apply today… It starts with you.

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