NuSpine Chiropractic, one of the country’s leading healthcare companies, is seeking a part-time Membership Coordinator.
This position requires applicants who want to work for a growing, national company with multiple locations throughout the valley. Every day, we assist people of all ages achieve their healthiest, pain-free life as possible. NuSpine offers private, personalized care in an efficient and affordable environment.
Qualifications:
You will be considered an ideal candidate if you have:
- An interest in gaining or already have excellent customer service experience.
- Previous sales experience with strong sales skills.
- A desire to be part of the patients’ healing journey.
- A motivation to be part of a fun, dynamic and growing national healthcare company.
Required skills:
- Social verbal and written communication skills.
- Functional computer skills required, including MS Office programs.
- High school diploma.
Primary Job Expectations:
The Membership Coordinator executes the new patient experience from the day they inquire about services through their continued months of care.
The main objective: generate new patient leads, convert patient leads to new patients, maintain patient memberships and build patient relationships.
Additional responsibilities include:
- Establishes and maintains effective retention of patients.
- Conducts telephone inquiries/follow-up calls/texts and emails to all leads.
- Conducts follow-up calls to new plan/package holders at 7- and 21-day marks.
- Keeps leads organized in spreadsheets and tracks all points of contact.
- Generates leads through community events such as health fairs, lunch and learns, pop-ups, etc.
- Books leads for initial exam appointments.
- Sends appointment reminders 24 hours prior to appointment.
- Knowledgeable about NuSpine and chiropractic and able to answer all FAQs.
- Able to explain we are a private pay clinic and the use of third-party financers is not allowed
- Ability to sell the competitive advantages of NuSpine.
- Must know the pricing options and plans.
- Displays great customer service.
- Leverage social media accounts in tandem with corporate to generate and contact leads.
Benefits:
- Bonuses for new leads, leads converted to memberships and ongoing referral program.
- Potential for quarterly bonuses based on overall clinic performance.
