Summary of the Position: As an Inside Sales Representative, you will play a crucial role in driving revenue growth for Nutramax. Your primary responsibilities will include top-of-funnel lead qualification and management, customer management, outside sales support, and maintaining a strong customer service orientation. You will be an integral part of our sales team, working closely with both customers and outside sales personnel at all levels to ensure a seamless sales process and exceptional customer experiences
Responsibilities:
- Develop and maintain relationships with veterinary clinics via phone, email, and virtual meetings.
- Understand customer needs and pain points to recommend suitable products or services.
- Distribute sales and marketing materials in coordination with marketing and outside sales.
- Identify opportunities to cross-sell or upsell additional products or services to existing customers.
- Maintain a sales pipeline in the CRM system to meet funnel KPIs.
- Support outside sales by managing customer inquiries, enhancing client relationships, and driving clinic interest to generate high potential leads for the sales team.
- Work closely with marketing teams to align messaging and promotional efforts with customer needs.
- Execute marketing campaigns, special offers, and promotions to generate interest and sales.
- Maintain accurate records of customer interactions, sales progress, contact and clinic information.
- Develop and execute strategies to increase customer lifetime value and reduce churn.
- Utilize various lead generation sources to identify and qualify potential customers.
- Use outbound channels to initiate contact with leads and assess their needs and buying potential.
- Nurture leads through follow-up communication and convert them into sales opportunities.
- Maintain accurate records of lead interactions and progression in the CRM system.
- Comply with privacy policy and ensure ethical and legal sales practices.
- Ensure all customer interactions reflect the highest level of professionalism and customer-centricity.
- Resolve customer complaints or issues promptly and effectively.
- Continuously seek ways to enhance the customer experience and build long-term relationships Must be able to effectively communicate with other departments and function within a team environment.
- Regular attendance is required Perform other assigned duties as may be required within meeting company objectives Minimum
Requirements:
- Goal-oriented with a passion for inside sales, seeks out feedback and thrives in a culture of accountability.
- Core skills of customer service orientation, initiative, planning and follow up, work management, and judgment/problem solving.
- Able to be on telephone or other virtual platforms for a full working day and speak clearly and effectively to all assigned customers.
- The ability to develop strong professional relationships in a dynamic and challenging environment.
- Demonstrated digital acumen and proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a cross functional team.
- Excellent interpersonal and communication skills.
Education and Experience:
- Bachelor’s degree with minimum of 0-3 years of relevant experience; OR an Associate's degree with four years of relevant experience; OR Six years of relevant experience with a high school diploma or equivalent.
- Experience in Veterinary or Human Health Sciences preferred.
- Supervisory
Responsibilities:
None.
