Job Summary:
The 24-hour Emergency Assistance Service provides on-call counseling, problem solving and immediate response for people living independently that need support due to a self-identified emergency. The number of people served by a 24-hour Emergency Team and the number of hours worked each week varies based on the individualized needs of the people served. Each member of the team will share responsibility for carrying the 24-hour phone for shifts that last approximately 4 days. While carrying the phone, it is expected that all calls are answered, and all responsibilities of the position are carried out.
Supervisory Responsibilities:
Duties/Responsibilities:
- Immediate response to a person who calls or texts the 24-hour phone line
- Adherence to a pre-determined schedule that reflects job sharing responsibilities among team members with answering calls
- In-person visits to a person’s home in emergent situations
- Calls made to 911 or county crisis lines when person needs immediate medical intervention or mental health crisis assistance
- Compliance with training requirements reflected in individualized services plans
- Communication with other 24-hour emergency assistance team members to help provide seamless services when transferring phone responsibilities
- Updates to a person’s team members (case managers, guardians and extended team members) in a timely manner that reflect both positives and concerns as needed
- Participation in monthly team meetings
- Periodic in-person assessments of clients. Each client requires an annual visit
- Accurate and timely documentation in various information collection platforms that reflect information about the person when contact occurs.
- Participation and completion of training assigned by the Independence Services Director. This includes annual training on trauma and crisis response
- Communication to people receiving the service regarding resources and referrals as needed
