Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Customer Service Representative is responsible for the Front Information Desk. This is where the Customer Service Representative can be most effective: greeting our guests, answering questions, checking in vendors, accepting and logging deliveries, answering incoming telephone calls, maintaining lost and found items, accepting payment(s) for programs, events, and point-of-sale purchases, and confirming or adjusting locker room assignments as needed. The Customer Service Representative also performs a variety of other support for the administration office, staff, and the facility in general. 

This role will pay an hourly rate of $15.00. 

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

• Provide information about the Centene Community Ice Center/St. Louis Music Park programming, events, and concerts to walk-up customers and callers.
• Respond to inquiries regarding services, facilities, programs, and events.
• Deal directly with the public in person and over the phone, giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding problems and complaints.
• Operate computerized public information and reservation systems in an efficient and accurate manner.
• Respond to customer inquiries via telephone, in person, and/or in writing as required.
• Perform a variety of office clerical support activities.
• Use the Sparx machine to sharpen skates.
• Sell items in the Hockey Pro Shop.
• Keep supervisor and other appropriate staff informed of problems or other matters.
• Interpret and enforce ice arena rules for customers.
• Collect fees and record them in software. 

• High school diploma or GED is preferred.
• Previous experience in a customer service role is a plus.
• Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed.
• Excellent customer service.
• Ability to follow basic instructions and directions.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.