Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Parking Ambassador is generally responsible for the successful TD Coliseum guest parking experience, including processing cashless transactions and validating pre-sold parking passes. The job also includes guiding vehicles into parking stalls and through Hamilton roadways and parking lots associated with event guests at TD Coliseum.

This role will pay an hourly rate of $19.00 - $21.00 CAD.

Benefits for part-time roles: pension matching.

This position will remain open until February 12, 2027.

• Match the guest parking pass and provide real-time guidance to the parking location.
• Process cashless guest payments. 
• Guide vehicles on roadways and through parking lots and to parking stalls.
• Conduct routine vehicle inventory counts before and during events. 
• Provide excellent customer service by assisting guests and employees promptly and in a friendly manner. 
• May perform other duties to ensure productive parking operations, including moving equipment, including traffic cones, barrels, delineators, movable signage, and barricades, to ensure efficient operations.
• Follow and comply with safety regulations and standards.
• Provide basic parking lot upkeep, including sweeping and light litter removal.
• Perform other duties as needed to ensure productive operations, quality service, and customer satisfaction.
• May perform maintenance duties before, during, or after events as needed.

• High school education or equivalent is preferred.  
• 1 year of previous experience in a parking or customer service role.
• Strong communication skills.  
• Basic arithmetic skills. 
• Ability to work effectively as a team player.  
• Must have flexibility to work shifts on weekdays, weekday evenings, weekends, early mornings, and late nights.
• Must be comfortable working outdoors in all weather conditions.
• Experience working in the customer service industry is a plus.  

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.