JD for Support executive
Provide support to customer programming staff in all products and perform troubleshoot on all field inquiries.
Monitor all assign cases for customer support and update all activities on company tracking system.
Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for same.
Administer all resources and ensure delivery of product fixes within timeframe.
Manage all customer issues and if required escalate it to required departments.
Assist all junior engineers in complex cases and evaluate products for customers.
Provide support to all developers and evaluate customer designs and recommend procedures for optimal use of products as per guidelines.
Perform troubleshoot on all network and application issues and recommend resolutions to ensure better customer services.
Manage requests from internal and external clients and resolve it through email and phone.
Maintain accurate customer documents and prepare reports for all issues and resolutions.
Participation in providing training to customers as required
Good Communication skills
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Oakland System Private Limited is a leading software company in Hospital Management Information Systems and Paperless Hospital automations. It was established in the year 2010 by a group of highly experienced IT professionals who have worked extensively on building large scale business and customer facing applications. The headquarters and development center is in Nagpur and subsidiary branches in New Delhi, India and California, US. MedNet, our EMR (Electronic Medical Record) is our flagship product which is designed and developed with extensive research on best medical practices in US and India in order to provide complete paperless solutions for all kinds of Hospitals, Nursing homes, clinics etc. We have a team of highly efficient and diligent IT developers, designers, retired and practicing medical professionals from different sectors along with IT hardware professionals.