MANAGER -HOUSEKEEPING

POSITION TITLE:                          Manager                                

DEPARTMENT:                            Housekeeping            

FLSA STATUS:                            Exempt                       

REPORTING RELATIONSHIP:       Chief Operations Officer

Job Summary: Responsible for planning, organizing, and developing the overall operations of the housekeeping department by federal, state, and accreditation standards and guidelines, along with assuring the highest degree of quality guest care is always maintained. Also, responsible for staffing, scheduling, training, and development of hourly staff.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing their goals and objectives in a manner that helps others to achieve their goals and objectives.
• Manages housekeeping staff responsible for maintaining a clean and sanitary hospital environment.
• Assists in the development of the departmental budget.
• Implements safety standards and develops procedures to ensure compliance.
• Reviews, develop, and modify work plans, methods, and procedures, determine work priorities, and develops work schedules to provide adequate staff coverage.  
• Provides work instruction assists employees with difficult and unusual assignments and encourages innovation.
• Assigns and distributes work, reviews work for accuracy and completeness and returns assignments with recommendations for proper completion.
• Conducts hiring interviews following the 3A+ standards and selects candidates(s) for job openings
• Removes barriers, mediate conflicts encountered during daily operations, determines appropriate solutions, and promotes teamwork. Encourages regular communication and informs staff of relevant business issues and their impact on the organization.
• Develops performance improvement plans, documents performance feedback formally evaluates the employee's work and rewards and recognition for proper, efficient performance. Develops and implements training and development plans for subordinate staff.
• Ensures quality, effectiveness, and efficiency of department activities and safety measures and the quality of work performed by staff meets the Quality Assurance Program Standards.

Minimum Qualifications: 18 years of age. Four (4) years of experience in all aspects of Housekeeping in a large, facility with two (2) years of supervisory experience or equivalent experience and education as determined by area Director.

Knowledge, Skills & Abilities:  The ability to anticipate the customer's needs, change goals and directions quickly and multitask. Advanced knowledge of housekeeping processes and procedures. Ability to maintain a budget. Proven excellence in customer service. Capable of using independent judgment/solid decision-making skills and abilities. Self-motivated to accomplish goals, with a strong sense of responsibility. Proven job reliability, diligence, dedication, and attention to detail.

Working Conditions:  May occasionally be exposed to infectious diseases and hazardous materials/chemicals.

Physical Requirements: Constantly talk/hear, see/visual acuity.  Frequently stand, walk, reach, push/pull, handle/grasp/feel, bend/twist, stoop/kneel/crouch, lift/carry 50+ lbs.