REPRESENTATIVE-PATIENT ACCOUNTS SERVICES CENTER

POSITION TITLE:                         Patient Accounts Receivable Representative

DEPARTMENT:                             Patient Accounts Service Center

FLSA STATUS:                             Non-exempt

REPORTING RELATIONSHIP:    Director 

Job Summary:  Responsible for the timely and accurate posting of all accounts receivable payments and adjustment transactions. Ensures that all amounts are balanced to the deposit received and that all related transactions such as contractual adjustments, denials, and payments reversals included in remittance correspondence are recorded in the patient accounting system.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Inputs manual charges into the AR software ensuring accurate and timely posting of charges.
• Reconciles and deposits cash receipt transactions as per established procedure.
• Takes over-the-counter payments directly from patients and posts payments to patient accounts, as per established procedure
• Assists patients with general billing questions
• Assists with administrative processes
• Works with staff and third parties to research and resolve posting discrepancies
• Works with management and staff to improve processes, increase accuracy, create efficiencies, and achieve the overall goals of the department.

Minimum Qualifications:18 years of age. 

Knowledge, Skills & Abilities:  Knowledge of hospital CDM is helpful. Need excellent verbal communication and interpersonal skills. Must be able to respond to questions in a tactful and professional manner. Must have good organization and time management skills. Candidate must be self-motivated and possess the ability to work well with others.

Working Conditions:  Work is generally performed within an office environment with standard office equipment available.

Physical Requirements:   Work is generally sedentary in nature, must be able to work for prolonged periods of time, sitting at a computer. 

Physical Activities Chart: Constantly sit, see/visual acuity. Frequently handle/grasp/feel, talk/hear.  Occasionally lift/carry 1 to 25 lbs.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.