SPECIALIST-PATIENT ACCOUNTS SERVICES CENTER

POSITION TITLE:                           Self-Pay Specialist 

DEPARTMENT:                               Patient Accounts Service Center

FLSA STATUS:                               Non-exempt

REPORTING RELATIONSHIP:      Director, Patient Accounts Service Center 

Job Summary:  The self-pay specialist will provide follow-up and collection efforts on all self-pay accounts. Responsible for incoming and outgoing collection calls as well as arranging a method of payment for services rendered.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Places collection calls on accounts per established procedure.
• Negotiates tactfully when contacting patients to collect on amounts owed.
• Collects self-pay balances by assisting patients in arranging a method of payment consistent with hospital procedures.
• Assists patients in qualifying for the hospital’s financial assistance program.
• Understands and analyzes large volumes of numerical and financial data.
• Maintains a clear, concise, and complete history on each account according to established procedure.
• Reviews self-pay accounts and determines patient insurance status; inputs the information into the system and ensuring the bill drops to the appropriate payer.
• Responds to patient’s request for information timely and in accordance with established procedure.
• Answers a high volume of incoming calls, assisting the patients as appropriate.
• Assists patients with questions concerning insurance coverage and balances due.

Minimum Qualifications:  Associate degree or One (1) year experience in third-party billing and claims processing or similar roles and healthcare financial related experience.

Knowledge, Skills & Abilities: Computer experience, and computer skills, including keyboarding is helpful. Need excellent verbal communication, interpersonal, and critical thinking skills. Able to respond to questions in a tactful and professional manner. Good customer service skills are essential for this position as well as the ability to negotiate, persuade and influence. Ability to perform all work with accuracy, efficiency, and quality.

Working Conditions:  Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements:  Constantly sit, see/visual acuity.  Frequently handle/grasp/feel, talk/hear.  Occasionally lift/carry 1 to 25 lbs.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.