Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on-site customers on a variety of issues involving Windows XP through Windows 7 and Microsoft Office 2003 and 2010 to include Visio, Project, Access, Microsoft Exchange, and SharePoint. Provide hardware support to desktop computers laptops, printers, tablets, cell phones and associated peripherals such as scanners, and video teleconferencing equipment. Interact with on-site personnel such as network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Provide recommendations for modifications to systems and applications to reduce user problems.
Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role in resolving customer desktop, laptop, printer, and related software problems.
Mentor/train lower- level Contractor personnel to resolve end user problems.
Provide LAN/WAN system tape backups
Provide services in the development of local Integrated Campus Support procedures
Provide services with the development and training for OI&T staff
Research new product availability as directed by the OI&T Project Manager
Act as liaison between OI&T and vendor to resolve related warranty problems
Travel as approved by OI&T Project Manager to provide services on special projects and provide
backup for other sites
Provide services in developing required project status reports to be submitted OI&T management
Participate in weekly project conference calls
Must have a minimum of three years experience in desktop and server technologies and has passed at least two IT Certified Exams in Windows XP or Windows 2003, 2008, 2010.
Shall have experience with Windows OS, Microsoft Office Professional Suite, and Microsoft Exchange.
Understand client/server relationship, mainframe and peripheral equipment associated with complete system integration.
Develops, plans, and performs/supervises assignments of substantial variety and complexity.
Technicians require knowledge of written and oral communication skills.
Understands Microsoft technology relationships with Novell/Banyan Vines/DEC environments.
Applies knowledge to support customer, management, and technical and budget requirements
All your information will be kept confidential according to EEO guidelines.Job details are sourced from the employer's original posting.
Open job postingAbout the company
OBXtek Inc. OBXtek is an award winning Service Disabled Veteran Owned Small Business providing information technology and management services to the federal government. As the prime contractor on over 85% of its work, OBXtek is a leader in its field and has a robust corporate infrastructure that provides support for all of its programs. OBXtek has realized exceptional growth over the last four years and has been awarded prime contracts with 10 federal agencies. This growth is a result of providing customers with successful project execution and quantifiable results, responsive customer service, timely recruiting, quality assurance/quality control and competitive pricing.Solid Financial Resources and low Employee Turnover (5%)