- Provide ongoing SharePoint administration services.
- Provide third-level technical support for the setup and creation of SharePoint sites and support the SSA community in developing such.
- Provide troubleshooting of SharePoint problems and user community questions as necessary.
- Provide third-level support to problem records opened by end-users and representatives.
- Make recommendations for modifications, as applicable.
- Assist and train SSA personnel in the area of SharePoint Services and how it relates to SESS. Training is meant to be of the casual, on-the-job variety.
- Troubleshoot and resolve technical problems using research tools such as Microsoft TechNet, Microsoft Online, and Resource Kits.
- Communicate and attend meetings with OTSO team members and other SSA divisions if necessary.
- Document problems and issues.
- Document solutions for preventive maintenance. Submit to the Task Manager.
- Document problems using CAPRS. Extraordinary problems will be reported to the Task Manager upon recognition.
- Configure, implement and support hardware relating to virtualization, including networking and SAN devices.
- Coordinate with other support entities in OTSO to resolve large scale issues with the SESS infrastructure
Deliverables:
- The contractor shall provide the Task Manager with a Preventive Maintenance Report via email. This document should detail solutions for preventive maintenance. The due date will range from 1 day to 1 month from the date of assignment by the Task Manager.
Requires:
- 5-10 years technically relates experience;
- SharePoint administration and support experience;
- SharePoint Central Administration;
- Microsoft SCOM/SCCM monitoring tool;
- SharePoint access permissions;
- Know parts of a SharePoint site such as document library, contact lists, announcement list and alerts;
- Experience in an enterprise environment, preferably a SharePoint multi-server farm;
- Familiar with checking server logs;
- Should have PowerShell, knowledge of SMTP and SQL Server.
All your information will be kept confidential according to EEO guidelines.
