Stock Availability Team Member - Andover

Department: Ocado Logistics – Stock Availability

Location: Customer Fulfilment Centre (CFC3 Andover)

Shift Pattern: Days (06:00 – 17:00, Any 4 in 7 shift pattern)

Contracted Hours: 44 hours per week

Contract Type: Full-Time / Permanent

About the role

We’re looking for a detail-oriented, communicative individual with strong computer skills for SAT roles.

You will provide first line support to the Operation in dealing with a range of inventory, system and operational issues as well as some soft services across the site. Stock Availability Team Members are responsible for dealing with the end to end journey of products from the point they are ordered to be delivered to the CFC right through to them being delivered to the customer, with a particular focus on availability and quality. This is a hands-on role and the team will adopt a versatile and flexible approach to their work as the site evolves.

As well as having good interpersonal skills and the ability to communicate effectively with colleagues at every level we are looking for people with a ‘can do’ attitude and proactive approach who also have effective time management skills.

 Role and Responsibilities:

• Be first point of contact for all inbound deliveries as they arrive at site
• Purchase Order management
• Respond to incoming queries, resolve where possible, or escalate to appropriate departments
• Actively support the operational inventory processes, including nonconforming, inventory management, purge and returns management
• Routinely monitor and action KPI reports to ensure system and stock integrity
• Monitor and report on the quality of Inbound receiving and Outbound packing standards
• Additional responsibilities may include issuing and control of RF, Radios, Uniform and PPE

You may also be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

 Knowledge, Skills & Experience:

• You must possess excellent computer skills and be PC literate
• A high level of attention to detail
• The ability to work well under pressure and manage to tight deadlines 
• Effective communication skills
• Analytical approach to problem solving  
• Previous experience in inventory control and supplier arrival and PO management is desirable but not essential

Hours

This role will require you to follow a shift pattern working any 4 out of 7 shifts (including weekends) in an operational 24/7 environment.  Shifts are 11 hours in length and your working hours will be 06:00 - 17:00 with contracted hours of 44 per week.

Pay

£12.84 base per hour + £0.50 SAT premium per hour

Please be aware that live disciplinary sanctions do form part of the interview process and internal vacancy guidelines apply, which can be found on the Knowledge Centre.