WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Role Purpose

Support Financial Processing Services operations across Singapore and Malaysia, covering cardholder transactions, merchant transactions, and merchant support operations. The role is responsible for supporting operational excellence, strong risk and control governance, regional standardisation, and transformation initiatives to improve efficiency, service quality, and customer outcomes.

Key Responsibilities

• Perform and support end-to-end Financial Processing Services operations across SG and MY.
• Oversee cardholder and merchant transaction processing, settlements, refunds, adjustments, and exception handling.
• Support merchant activities, including enquiry resolution and settlement investigations.
• Support the achievement of operational performance, productivity, service quality, and SLA requirements.
• Maintain strong risk, control, audit, and regulatory compliance across all processes.
• Partner with Business, Technology, Risk, Finance, and Product teams to deliver operational and strategic initiatives.
• Support automation, straight-through processing (STP), and process simplification to reduce manual touchpoints.
• Contribute to team capability and knowledge sharing within the function.

Requirements

• Minimum 5–7 years of experience in Banking Operations, Cards & Payments, Merchant Acquiring, Financial Processing, or related operations functions.

• Relevant experience in handling operational processes, preferably within settlement and reconciliation.

• Strong knowledge of card payment processing, card scheme settlements, reconciliation, operational risk, and controls.

• Experience in supporting transformation, automation, and process improvement initiatives.

• Strong stakeholder management, problem-solving, and communication capabilities.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.