EPIC CERTIFIED CLINDOC/STORK ANALYST

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to more than 1000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,00 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic ClinDoc Application Analyst supports the mission of OCHIN by configuring and supporting clinical applications within the Epic electronic health record (EHR) software for our Acute Care member clinics. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patients providers and clinics, and usage of Epic front desk application and related ancillary services, with a focus on quality outcomes for our member organizations.

Essential Duties

• Perform routine build and configuration in Epic and related products
• Act as Level 2 technical support for many ancillary integrated products. This entails:
  • Collecting and resolving issues
  • Coordinating with Help Desk on JIRA resolution
  • Helping the product owner to put together agendas for vendor calls
  • Representing OCHIN on vendor calls from a technical perspective
• Operate alongside the Member Care Team framework, being a key contributor to the overall goals of the team support model
• Serve as internal advisor to other analyst as the lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training
• Document build specifications, team processes and complex clinic workflows
• QA complex builds, Service Update (SU) modifications, and other work orders
• Collaborate with members from other OCHIN teams to address integration issues
• Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed
• Lead trainings and workgroups for members
• Mentor, coach, and train less experienced analysts
• Develop and share workflow best practices
• Travel to support new member off-site Go Live software installations as needed.
• Provide support to inpatient clinic staff with the potential need for after-hours
• Assist Project Managers in identifying system capabilities
• Build, design, test and document functionality of new system features
• Provide process improvements within your application or team
• Provide support to inpatient clinic staff with the potential need for after-hours/ on-call support
• Other duties as assigned