PATIENT FINANCIAL SERVICES SPECIALIST -SELF PAY

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Billing Specialist/Patient Financial Services Specialist provides accurate and timely revenue cycle and account management services to OBS member clients. This will be working primarily on Acute Care. This role requires strong attention to detail, analytical thinking, technical skills and communication skills to deliver high-quality customer service and support members’ financial health. The specialist will contribute to OCHIN’s key performance indicators by identifying and resolving claims issues, maintaining compliance with payer requirements, and engaging in continuous process improvement.

A billing specialist may provide high-quality billing and customer service support to OCHIN Billing Services (OBS) member clinics and their patients, with responsibilities that may include managing self-pay accounts and customer inquiries or handling daily claims production, including printing, mailing, and preparing documentation for clean claim submission.

Essential Functions:

• Execute Accurate and Compliant Billing Operations: Process claims, manage accounts receivable, and maintain documentation in compliance with payer guidelines and OCHIN systems.
• Resolve Billing Issues and Support Financial Outcomes: Investigate and resolve claim denials, identify trends, and contribute to process improvements that enhance reimbursement outcomes.
• Collaborate with Internal Partners and Stakeholders: Communicate effectively with team members and stakeholders to clarify billing requirements and contribute to a cooperative work environment.
• Organize and Prioritize Daily Responsibilities: Use OCHIN tools and processes to track deadlines and plan billing activities for timely and efficient task completion.
• Apply Healthcare and System Knowledge: Demonstrate foundational understanding of the U.S. healthcare system and apply knowledge of OCHIN solutions to billing operations.
• Other duties as assigned.