SUPERVISOR, REVENUE OPERATIONS

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application.

This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas.

Position Overview

The OCHIN Billing Services (OBS) Billing Supervisor oversees the billing, collections, and cash posting functions of the revenue cycle and provides daily guidance and support to ensure the team meets OCHIN key performance indicators for financial health. The Billing Supervisor works with the Operations Manager to develop strategic plans to ensure operational efficiency and works with cross-functional departments to maximize collection potential.

Billing Supervisor candidate with revenue cycle management experience and the ability to supervise and develop a team of on-site staff as well as off-site staff. This candidate must be able to provide effective oversight to staff, and our clients Revenue Cycle, within an environment that is dynamic and fast-paced. Will establish and maintain relationships with client representative(s) to resolve issues with processes and workflows with ability to properly research issues, resulting in resolution.

The Billing Supervisor is responsible and accountable for the coordinated management of multiple related projects directed toward organizational objectives, and building, establishing rapport, and maintaining communication with stakeholders at multiple levels, including those external to the organization.

Essential Duties

• Provide efficient and effective account receivable services on behalf of our member clients to maximize their reimbursement and support OCHIN revenue cycle performance indicators for financial health.
• Direct a team of billers and work with them to provide superior revenue cycle management to OBS clients.
• Responsible for day-to-day operations in the, specifically with respect to the supervision of staff responsible for timely and accurate professional billing.
• Ensures the activities of the billing operations are conducted in a manner that is consistent with overall department protocol and follow federal, state and payer regulations, and meets all deadlines including End of Month close processes.
• Obtains and increases revenue by resolving claim and technical issues; maintaining customer relations; resolving problems.
• Subscribe to all national payor bulletins, staying connected with industry changes and report to client, team, and technical analysts on impacts to workflows, request applicable changes to support revenue cycle.
• Interface with customers and establish relationships that promote the timely and efficient resolution of transactions and other issues.
• Hire, develop, motivate, and coach a group of individuals dedicated to providing excellent customer service to all stakeholders.
• Oversee issues that arise with personnel, systems, and clients.
• Manage billing staff, and provide continuous education, motivation, training, and leadership.
• Coach staff in problem solving, effective communication strategies, and conflict resolution and career path opportunities
• Performs quality review of staff based on established metrics, and ensure staff has adequate information and training to perform assigned tasks.
• Use emotional intelligence to have successful difficult conversations.
• Other duties as assigned.