Monitoring Operations Manager

Purpose of role 

The On-going Monitoring Operations Manager is responsible for leading the Bermuda on-going monitoring programme, including periodic reviews, trigger events, client screening, risk reassessments and transaction monitoring support. The role provides specialist leadership and ensures monitoring activities are risk-based, timely, well evidenced and aligned with AML, KYC and regulatory requirements.

Main Responsibilities 

• Lead Bermuda’s client monitoring and review programme, ensuring ongoing compliance through periodic reviews, client refreshes and risk assessments.
• Take ownership of high-risk and complex cases, including trigger events, risk profile changes and client lifecycle decisions.
• Drive sanctions, PEP and adverse media reviews, providing expert guidance and managing escalations where required.
• Oversee transaction monitoring investigations, gathering evidence, identifying risks and ensuring appropriate resolution and reporting.
• Provide leadership across the monitoring function, tracking performance, service levels, quality standards and team resourcing needs.
• Partner with senior stakeholders and regulators, supporting audits, inspections, control enhancements, reporting and continuous process improvements.

Knowledge, Skills and Experience 

• Proven experience in on-going monitoring, periodic reviews, KYC, AML or CDD within a regulated environment.
• Strong knowledge of sanctions, PEP, adverse media, trigger events, client risk assessment and risk-based review requirements.
• Experience providing technical oversight, quality review, workflow management and escalation support.

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All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.