Temporary Operations Assistant , Card Centre

Job Responsibilities:

• Assist in classification of Octopus card condition
• Responsible for card / product quantity verification.
• Perform Inventory Report updating
• Handle order tasks including packaging, delivery etc.
• Support warehouse operations, e.g. assist in coordination of warehouse storage space
• Monitor outsourcing vendor card cleaning performance
• Support initialise and issue card process and online shop product order follow up
• Providing general clerical and administrative support as instructed by supervisor and manager
• Ensuring the delivery of service and work adhere to KPI and service standard
• Support to conduct UAT for system change or enhancement as assigned by supervisor
• Working in locations other than office premises in Card Centre or headquarters for project support when required
• Primary work location in Tsuen Wan

Risk and Compliance related duties

• Ensure the processes and tasks performed are adhered to the internal control requirements and compliance requirements
• Attend risk and regulatory related training to ensure understanding of the control requirements and escalate if there is any risk event is identified
• Attend internal training provided by manager or supervisor for new procedures and system change to ensure understanding and familiarity to the new procedures
• Support to achieve satisfactory results on HKMA examinations, external & internal audits and ensure no overdue outstanding comments and all responses will be implemented as per target completion date

Requirements:

• HKCEE/HKDSE with 5 subjects passed (Grade E/Level 2) including English, Chinese and Mathematics
• Minimum 1 year’s clerical working experience
• Knowledge of system enhancement requirement analysis and testing cases preparation is preferred
• Familiar with MS Office applications
• Accurate and fast English and Chinese typing speed not less than 35 wpm
• Good numerical sense
• Strong interpersonal skills and customer service awareness
• Possess logical and analytical skills
• Good command of spoken and written English and Chinese

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

Visit our web site: http://www.octopus.com.hk/ [link removed]
The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.
Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex,national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

About Us

Octopus Holdings Limited

Born from Hong Kong's demand for fast, convenient, and reliable payment solutions, Octopus introduced the world's first contactless multi-modal transit payment system in 1997. Since then, this homegrown FinTech company has pioneered innovative payment solutions for urban living across four continents.

Our Vision

To become the most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and services.

Our Mission

Making everyday life easier.

Our Values

Customer Centricity, Simplicity & Trustworthiness.

Dedicated to addressing customer needs and adapting to evolving market trends, Octopus has broadened its services beyond transportation to encompass retail, e-commerce, cross-border transactions, and travel abroad. Today, we serve approximately 98% of Hong Kong’s population, processing around 15 million transactions at more than HK$300 million on average daily.

At the heart of our success are our colleagues. We value mutual respect, foster collaboration, and encourage innovation and partnership. Join us and shape the future of payment solutions. Your impact starts here!